'The sweetness of low price' v. the 'sour of bad service': Trucking through the freight trough

Overdrive Radio

"The sweetness of low price is really fast, even though the sour of bad service lasts a lot longer. The sweetness is really tempting to jump in and take." --Silver Creek Transportation founder and president Jason Cowan At the top of this week's edition of Overdrive Radio, you'll hear the sage words of Silver Creek Transportation Founder and President Jason Cowan, excerpted above. The past Overdrive Small Fleet Champ was speaking to the difficulties of managing freight contracts with customers in a time like the present, two years after what’s been a big filp-flop in demand for carriers of all shapes and sizes. The demand and subsequent freights-rates fall has impacted large and small, from flatbeds and lowboys to tour haulers, dry van pullers and reefer toters, all around the nation. Cowan was talking as part of Overdrive's roundtable on ways to build an owner-operator or small fleet business to weather inevitable down cycles: https://www.overdriveonline.com/business/article/15682400/location-location-how-to-find-that-extra-load-in-your-backyard We hosted the event back in August, sponsored by Bestpass and Fleetworthy Solutions, since rebranded fully under the Fleetworthy name and including the Drivewyze weigh station bypass solution: https://www.overdriveonline.com/business/article/15683690/diesel-hits-lowest-national-average-since-fall-2021 (The combined company aims to be a one-stop shop for bypass, toll collections management and discounts, and fleet-management solutions.) In this edition of the podcast, drop into the first portion of the roundtable that featured, in addition to Cowan, two other leading voices among owner-ops and seasoned veterans in Overdrive’s orbit (our own Gary Buchs, and ICV Express owner-operator Ilya Denisenko), all speaking to ways to set your trucking business up to stand out from the crowd, to beat that "sweetness of low price" when it inevitably comes to you from the customer’s mouth. As mentioned in the podcast: **Register to view the entire session here: https://www.overdriveonline.com/business/article/15682393/catch-the-replay-how-to-build-business-for-truckings-down-cycles **Alex Lockie's first report from the session on roads through the dark economic clouds for owner-operators, and how to find that extra load right in your own backyard: https://www.overdriveonline.com/business/article/15682400/location-location-how-to-find-that-extra-load-in-your-backyard **Part 2 on salesmanship, effective communication and negotiation, more: https://www.overdriveonline.com/business/article/15682445/first-load-free-ownerops-get-creative-with-sales