Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
Is he a prophet or just nuts? You decide. Listen to the podcast with Ed Katz, IOMI®, and Colin Wynn, Moving Matters podcast host, as Ed predicts the future of office moving.
PODCAST COMMERCIAL RELOCATION HAPPY HOUR, Episode 36: “HOW TO IMPROVE THE QUALITY OF SERVICE, Part I.” with Ed Katz, and Rob Clark. If you care about the customer, you’ll want to listen to this podcast. It highlights the importance of creating a Scope of Services (SOS) that clearly defines what both the customer and the mover are responsible for. It also covers the IOMI dispatch process that ensures that the movers follow the SOS. You can also find us on Spotify and Google or watch it on our YouTube Channel, “Commercial Relocation Happy Hour.”…
If you are involved in the procurement of insurance for your moving company, you’ll want to listen to this podcast on techniques for lowering the cost of Workers’ Comp, Cargo, and Auto insurance with Ed Katz, IOMI®, and Rob Clark, Account Sales Executive, Suddath Workplace Solutions, Houston.
If you are involved in “new business development,” you’ll want to listen to this podcast on finding out who needs your office moving service with Ed Katz, IOMI®, Rob Clark, Account Sales Executive, Daryl Flood, Houston, and Bill Dillon, InsightPRM and Wendover. Ed, Rob, and Bill have extensive prospecting experience and are delighted to share their knowledge with you.…
If you store office furniture and equipment, you’ll want to listen to this podcast on how to reduce the risk of claims with Ed Katz, IOMI®, and Rob Clark, Account Sales Executive, Daryl Flood, WPS, Houston. Both Ed and Rob have extensive warehouse storage experience and are willing to share their knowledge with you.…
If you’re planning to sell your business—any business (not just a moving company), Ed Katz, IOMI®, and Rob Clark, Account Sales Executive, Daryl Flood, WPS, Houston, continue their podcast series. Ed sold his company 22 years ago and shares what he believes are the best steps to follow to sell your business.…
In this, our 31st podcast, of our series called the "Commercial Relocation Happy Hour," my co-host, Rob Clark, Account Sales executive, Daryl Flood WPS, Houston, and I cover decommissioning as it relates to FF&E (Furniture, Fixtures, & Equipment) as well as restoring your client’s office space to “move-in-condition” after the move.…
For anyone involved in the relocation industry, Ed Katz and Rob Clark continue their podcast series called “The COMMERCIAL RELOCATION HAPPY HOUR.” Both Ed and Rob have had highly successful careers in the office moving arena. In their weekly podcasts, they provide step-by-step ideas and techniques to help their listeners become more successful in sales and operations. In their 30th and last podcast for the summer, Rob and Ed talk about becoming your own boss and striking it rich by starting your own company. You’ve heard the cliché, “Walk before you run.” After Ed’s baptism by fire in starting a courier company, he became a disciple of “crawl before you walk.”…
For anyone involved in the relocation industry, Ed Katz and Rob Clark continue their podcast series called “The COMMERCIAL RELOCATION HAPPY HOUR.” Both Ed and Rob have had highly successful careers in the office moving arena. In their weekly podcasts, they provide step-by-step ideas and techniques to help their listeners become more successful in sales and operations. In their 29th podcast, Rob and Ed talk about EEOC, sexual harassment, and other types of HR lawsuits. It’s not all doom and gloom, though, because they have suggestions on how to minimize the risk of being sued.…
In their 28th podcast, Rob and Ed talk about stealing. You don’t hire thieves, do you? Yet, sooner or later, you’re going to have a theft at your company. A thief will steal from you, your employees, or the customer. What is your policy for handling theft when a customer “alleges” that your movers stole from him?…
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