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The Real Issue: Dealing with Difficult Customers
Manage episode 311518509 series 3134609
תוכן מסופק על ידי Prasads Home and Garden and Prasads Home. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Prasads Home and Garden and Prasads Home או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Dealing with difficult customers is hard.
Did you know?
- 93% of customers are more likely to make repeat purchases with companies that offer excellent customer service.
- Since difficult customers are inevitable, you and your team must know how to effectively resolve customer conflicts.
- To enhance your team's conflict resolution capabilities, enroll them in online workshops and practice role-playin
Although "the customer is always right," they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business owner, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.
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