The Layoff Trilogy 3: HR by Proxy

Proxy with Yowei Shaw

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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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24:10

Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

לפני שנה 49:39

MP3•בית הפרקים

With every layoff, there's the blackbox of what's really going on behind the scenes. Why did it go down the way it did? Was it really not about your performance, like they told you? How does the layoff list get made anyway? In our inaugural proxy conversation, we connect Miles and Elliot with a proxy HR professional to answer their layoff questions.

From the episode:

Proxy is an independent podcast and we rely on listeners. To support emotional investigative journalism™️ and help the show keep going, consider joining our Patreon. You’ll get ad-free episodes and exclusive bonus interviews.

Get in touch at proxythepod@gmail.com

26 פרקים

#Science #Social Sciences #Y3 Productions

The Layoff Trilogy 3: HR by Proxy

Proxy with Yowei Shaw

39 subscribers

published לפני שנה

שתפו

MP3•בית הפרקים

From the episode:

Get in touch at proxythepod@gmail.com

26 פרקים

#Science #Social Sciences #Y3 Productions

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