#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal

Online Marketing Made Easy with Amy Porterfield

Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.

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Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.

Today, I cover:

• (3:01) The quick backstory of our customer service nightmare in Italy
• (8:28) Why you should always acknowledge and validate your customer’s feelings
• (11:13) The importance of providing clear next steps to your customers
• (13:17) Tips for maintaining proactive follow-ups
• (15:29) How to turn a negative experience into a positive one with a “surprise and delight”
• (17:35) What you should include in your customer service playbook
• (21:40) Using customer feedback to grow your business

Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!

Resources Mentioned in the Episode

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