12 - Head of People Operations with Credly's Brittany Storie

Masters Of Employee Development

What is the one thing that makes your employees want to grow with you in your organization? Research shows that value alignment is one of the many factors that define employee satisfaction in an organization. Are your employees aligned with

your organizational values? Do they have the curiosity humility to lead forward? In this episode of Masters of Employee Development, Mike interviews Brittany from Credly. Brittany explains the importance of values and learning in an organization and the steps organizations can take to ensure employee satisfaction and growth. You’ll know why employees are best motivated to stay in your company when they’re in for their personal development. Tune in to the conversation to learn more!

EPISODE 14 SUMMARY & HIGHLIGHTS

What must you do to lead, listen, coach, and develop with curiosity?

11:30

To lead, listen, coach, and develop with curiosity, you need to leave your ego at the door. Step into any situation knowing that there will be other people in the room with strengths better than yours. You will have to hire people, even on your team and your direct reports, who are more talented than you. How do you assess if a company’s culture is enhancing or clashing?

13:29

Discover if your goals and vision are in alignment. Are you and your team working towards the same goal? Are you able to enhance or broaden the skills of your team members? How do you find humility in an individual?

19:05

Knowing a person’s motivations, the hierarchy of needs, and “why” could help you assess their humility component. We all have a previous history that leads us forward in life. As a leader, one must create an emotionally safe environment for people so they can open up and share their dreams and insecurities. What systems does Brittany’s company have in place to ensure continuous learning and development? How is it implemented there?

26:31

Brittany shares that her company encourages continuous learning by providing financial benefits for their employees to do that. They also have a culture that promotes open conversations about goals and motivations between employees and leaders. They help their employees find an alignment of their dreams with the companies. Why is it good for people to be in service for their personal development?

32:52

When you’re in service for your own personal development, you adapt to any change and challenge quickly because you want to grow along with your company. You’ll also have to be accountable, own your mistakes, and learn the mechanics of the company properly, which can only happen if you’re in there for your personal development too. Brittany’s best advice for you.

37:14

You don’t need a college degree to become a true professional. Skills-based hiring is the future. The leaders of tomorrow will only look for candidates and who have the skills, motivation, curiosity needed to move forward in their careers with the company. They should care about the organizational mission and need to invest their time to help you move forward in the organization.

KEY QUOTES:

12:13

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12:38

“You need to be looking for culture enhancements, you need to look for Team enhancements, you need to hire people who are smarter than you who can challenge you in different ways who can challenge you to be a better leader, and can help you get the job done, the best thing that you can do as a leader is to get rid of the blockers that are going to stop and stifle your direct reports and your teams from being able to do their job well.”

23:09

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23:17

“Humility means I don't have all the answers, we don't have all of the answers, (but) we have to keep our eyes wide open. And we have to be lifelong learners.”

37:14

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37:28

“A lack of a college degree is not a red flag. But organizations that require things like a college degree, may have signs of a bigger red flag within (them).”

RESOURCES MENTIONED ON THE PODCAST

● Podcast: Masters of scale with Reed Hoffman

● Podcast: How I built this by Guy Rock

● Book: Radical Candor by Kim Scott

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