How Steve Palmer Built The Indigo Road Hospitality Group: From Dishwasher to Hospitality Mogul

The Hospitality Mentor

In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Steve Palmer, founder of the Indigo Road Hospitality Group. Palmer shares his journey from washing dishes at 13 to becoming a successful entrepreneur and author. He discusses his passion for hospitality, the importance of culture in business, and his personal battle with addiction. Palmer also highlights the creation and impact of Ben's Friends, a support group for hospitality professionals struggling with addiction. This inspiring episode offers valuable insights into pursuing your dreams and building a purposeful career in the hospitality industry.

00:00 Introduction to the Hospitality Mentor Podcast

00:36 Meet Steve Palmer: Founder of Indigo Road Hospitality Group

01:01 Early Beginnings: From Dishwasher to Restaurant Enthusiast

03:56 Discovering a Passion for Service and Wine

06:38 Mentorship and Professional Growth

10:15 Transitioning to Leadership and Management

16:05 The Birth of Indigo Road Hospitality Group

29:22 The Grit of Entrepreneurship

30:09 Leadership as an Act of Service

33:19 Creating a Culture of Hospitality

39:52 Expanding into Boutique Hotels

46:29 The Birth of Ben's Friends

56:13 Reflections and Final Thoughts