Episode 236. Dealing with Technical Support (Even If They’re Not Helpful)

The Refrigeration Mentor Podcast

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In this conversation, we’re talking about common challenges refrigeration technicians face when calling manufacturers for technical support. While most large manufacturers have top-notch tech support, there will be times when you feel like you’re not getting the answers you need in an emergency, which can be super frustrating. We’ll share practical advice on how to navigate uninformative or unresponsive support teams and where to find alternative solutions. We also dive into the key communication skills neeed to handle uncomfortable situations, ask better questions and improve on-site problem-solving.

In this conversation, we discuss:

-Common challenges with technical support

-Persistence in seeking help from manufacturers

-Dealing with technical support on the phone

-What to do if tech support isn’t helpful

-Alternative resources for troubleshooting

-Value of communication skills

-Asking the right questions (with examples)

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