050: Mastering Composable Commerce with EPAM's Practice Leader Marc Relford

Salesforce Commerce Cloud Innovations

Join us as we have a conversation with Marc Relford from EPAM to uncover the landscape of Composable Commerce and its role in equipping businesses for an unpredictable future. As we navigate through the complexities of EPAM's Salesforce Commerce and Experience Cloud Practices, Marc shares his invaluable insights from leading digital transformations and pioneering innovative products like the Swiffer.

Listen in as we explore the emergence of composable e-commerce architecture, a game-changer that offers businesses the flexibility to pivot and innovate with ease. Our conversation delves into how EPAM spearheads this shift through modular enhancements, avoiding the need for extensive overhauls. We also shed light on the power of AI, from its predictive capabilities to the exciting realm of generative AI and its profound impact on enhancing customer experiences, streamlining business strategies, and fortifying businesses to be adaptive, scalable, and primed for the future.

Don't miss this episode that promises to arm you with the strategies and insights needed to thrive in the ever-evolving world of e-commerce.

Show Highlights:

• The transition from predictive to generative AI and its influence on customer experience and business analytics.
• Strategies for implementing composable e-commerce architecture incrementally to avoid disruption.
• The role of continuous learning and innovation within the Salesforce ecosystem.
• The future of e-commerce shaped by customer behavior changes and technological advancements.
• Insights into EPAM's approach to facilitating digital transformations and their experience with various commerce technologies.

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Supporting Resources:

• Join the Commerce Cloud Community: http://sforce.co/commercecrew

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Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.