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How Systems Can Improve Your Client Experience & Increase Retention
Manage episode 451635033 series 3618172
תוכן מסופק על ידי Jennifer Skinner. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Jennifer Skinner או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again.
Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 20% of causes. And while the 80/20 rule has many use cases in business, in episode 2 of our podcast, we’re going to be discussing how 80% of your revenue comes from 20% of your clients, along with the ways better systems mean you’re more likely to retain that crucial 20% of loyal customers.
Here’s what I discuss:
- Staying top of mind with your clients by creating follow-up systems
- Delivering consistent, high-quality experiences that give clients the familiarity they crave
- Using systems to get better client results
Links mentioned in this episode:
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