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Whether you’re just beginning to explore the Western United States or you’ve been living here since the day you were born, the Via Podcast will introduce you to new and unique adventures that will change your perspective. Hosts Mitti Hicks and Michelle Donati bring their travel expertise to interviews with some of the West’s most fascinating experts, residents, and adventurers. In each episode, you will discover deep conversations in the hopes of igniting a new interest—foraging anyone?—or planting the seeds of a new-to-you road trip. You might even learn something about a place you’ve explored dozens of times before.

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S02 S04: From ServiceNow Enthusiast to CTA Michael Kelly's Story

לפני שנתיים 47:23

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תוכן מסופק על ידי Service Ducks. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Service Ducks או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs.

Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into his expertise in the ITSM space, where he has honed his skills to perfection. Michael also shares his thoughts on the ServiceNow Certified Technical Architect (CTA) program and offers valuable advice for aspiring architects looking to embark on a similar career path. 🌟

But that's not all – we uncover Michael's hidden passion for aviation ✈️ and put him to the test as we challenge him to knock Lauren off the top spot in the alphabet challenge. Join us for a captivating and inspiring episode filled with insights into the world of ServiceNow and beyond. 🎙️🔍

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#Tech #Service Ducks

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S02 S04: From ServiceNow Enthusiast to CTA Michael Kelly's Story

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תוכן מסופק על ידי Service Ducks. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Service Ducks או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs.

Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into his expertise in the ITSM space, where he has honed his skills to perfection. Michael also shares his thoughts on the ServiceNow Certified Technical Architect (CTA) program and offers valuable advice for aspiring architects looking to embark on a similar career path. 🌟

But that's not all – we uncover Michael's hidden passion for aviation ✈️ and put him to the test as we challenge him to knock Lauren off the top spot in the alphabet challenge. Join us for a captivating and inspiring episode filled with insights into the world of ServiceNow and beyond. 🎙️🔍

… continue reading

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S02 E19: The Quack Before Christmas 47:14

לפני 20 weeks47:14

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47:14

This week on the Service Ducks podcast, we’re taking a break from the usual tech talk for a festive celebration! In our Christmas Special, we’ll unwrap presents (with questionable wrapping skills), dive into a hilariously dubious True or False game, and sprinkle in some holiday cheer. While there may be less ServiceNow talk and more festive fun, we still manage to sneak in a little bit of tech talk. After all, it wouldn’t be the Service Ducks podcast without it! 🦆🎅 So, grab your hot cocoa, get comfy, and join us for some much-needed holiday banter, ServiceNow style! 🎧🎁 #ServiceNow #PodcastEpisode #ChristmasSpecial #ServiceDucks #HolidayHilarity…

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S02 E18: ServiceNow: WorldForum Debrief 58:05

לפני 30 weeks58:05

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58:05

In this episode, James and I chat about our recent adventure at the ServiceNow World Forum in London! 🌍 We kick things off reminiscing about the fun (and maybe a drink or two 🍻) at the meetup the night before. From keynote sessions to exciting updates like RaptorDB Pro and GenAI enhancements, there was a lot to unpack. 📊 Plus, James couldn’t resist sneaking some ducks 🦆 around the venue—sneaky sneaky! It was a fantastic day filled with friends, networking, and plenty of partners showcasing their expertise. And let’s not forget... coffee is a MUST before diving into these events! ☕ Tune in for all the highlights! 🎧 #ServiceNow #Networking #WorldForum #TechUpdates #SneakyDucks #DBPro #CoffeeIsLife #TechEvents…

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S02 E17 ServiceNow Xanadu Updates & Summer Stories 40:32

לפני 39 weeks40:32

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40:32

Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃‍♂️, and the duo swaps stories of summer holiday chaos with kids running wild 🏖️👧👦. They’ll also vent about the headache of store apps not being available on ServiceNow PDIs 😤. It's the perfect blend of tech geekery and summer shenanigans! 🎉…

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S02 E16: Elevating User Experience with ServiceNow Horizon 48:49

לפני 44 weeks48:49

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48:49

In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for development. 🎨🤝 We also catch up with James about his latest event, hear about Russ's ongoing struggles with running 🏃‍♂️😩, and listen to some updates on the upcoming ServiceNow development meetup, which Russ has been busy organising. 📅👥 Tune in for an engaging discussion on the latest in user experience design and community updates! #ServiceNow #Horizon #UserExperience #Figma #Design #TechTalk #Podcast #ServiceDucks #DevelopmentMeetup #RunningStruggles…

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S02 E15: Mastering Change Freezes 51:02

לפני 47 weeks51:02

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51:02

Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, you'll uncover valuable insights on: 🔹 Navigating change freezes amidst a sea of ongoing work 🔹 Effectively communicating change freezes to scrum teams 🔹 Pre-change freeze preparations and post-clone back actions 🔹 Unleashing creativity with innovative ideas for change freeze communication Tune in for an action-packed episode filled with expert advice and out-of-the-box strategies to help you conquer change freezes like a pro!…

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S02 E14 Jace Benson & Justin Meadows Vegas Vibes at ServiceNow's Knowledge 24 28:59

לפני 52 weeks28:59

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28:59

Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin Meadows himself, adding an extra layer of excitement to our conversation. We delved into the art of making connections and the essence of networking events, sharing insights and experiences that are invaluable for anyone navigating the industry. 💼 From discussing the highlights of the keynote to exploring the cutting-edge advancements in GenAI, we left no stone unturned. But it wasn't all business; we also dished about the after-parties, the coveted swag, and soaked in the general vibe of the electrifying atmosphere pulsating through Vegas. 🌟 Tune in to catch all the excitement and insider scoop from the epicentre of ServiceNow's Knowledge 24 event! 🎤 Socials: Jace: LINKEDIN: https://www.linkedin.com/in/jacebenson/ WEBSITE: https://jace.pro/ Justin: LINKEDIN: https://www.linkedin.com/in/justinmeadows/ YOUTUBE: https://www.youtube.com/@JustinMeadows WEBSITE: https://justin.house/ OTTERLY OWLSOME PODCAST: https://open.spotify.com/show/6BrzDpcDRONhgQujusl6rt?si=a80100a7ed9a45c2…

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S02 E13: Countdown to ServiceNow Knowledge 24 - Agenda Anticipation 48:03

לפני 1 year48:03

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48:03

In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! 🌐 Get ready as we navigate through the agenda builder, uncovering exciting sessions around JAI and dive into the thrilling keynotes. 📜 And don't miss out on our exclusive Vegas correspondent, who'll be bringing you insider tips and tricks straight from the heart of Vegas! 🎰 Tune in for an episode packed with insights and excitement! 🎧…

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S02 E12: ServiceNow, Marathons and Magic 38:32

לפני 1 year38:32

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38:32

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞 🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success. James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition. Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍 Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷 To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂 Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀…

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S02 E11: From Teslas to Tech Meetups 51:56

לפני 1 year51:56

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51:56

🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow. From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and observations that tie back to the world of IT service management. But the real highlight of the episode is James's recap of his presentation at the recent London ServiceNow Developer Meetup 🌐. The duo dissects James's nerves and unpacks the success of his engaging talk, shedding light on the latest developments in ServiceNow. As passionate ServiceNow enthusiasts, James and Russ also take a deep dive into the latest features and highlights of the ServiceNow Washington release, providing listeners with valuable insights and updates. And just when you think the excitement couldn't get any higher, James introduces a brand-new game inspired by the world of ServiceNow 🎮, adding a thrilling twist to the episode's conclusion. Tune in for an engaging discussion filled with ServiceNow insights, tech talk, and a dash of gaming excitement! 🚀…

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S02 E10: Pantomime Dame 43:32

לפני 1 year43:32

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43:32

Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024. Join them as they dive into a captivating discussion, recounting the key highlights and milestones of 2023, with a keen focus on the latest trends in ServiceNow. From personal anecdotes about their refreshing winter breaks to insights into the Washington release, the duo leaves no stone unturned in their signature casual and engaging style. But that's not all! Brace yourselves for an extra layer of spontaneity as James and Russ attempt a live stream for the first time. With over a month since their last chat, the anticipation is high for an interesting and unpredictable banter that promises to take you on a rollercoaster ride through various intriguing topics. In this episode, James and Russ spill the beans on their New Year goals for 2024, offering a sneak peek into the exciting plans for The Service Ducks Podcast. They even take a brief look at the Washington release, adding a tech-savvy flavour to the mix. And, of course, don't miss the revelation of what happens when you lose a PDI (Podcast Development Initiative) and all the hard work that goes into it. It's a behind-the-scenes peek that unveils the challenges and triumphs of podcasting life. Get ready to be a part of the chaos, the laughter, and the insightful conversations that have become synonymous with The Service Ducks Podcast. Tune in, and let James and Russ guide you through a journey that promises pure quackery and entertainment. It's a New Year, a new episode, and a whole lot of duck-tastic fun! 🚀🎧 #QuackAttack2024 #ServiceDucksUnleashed…

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S02 E09: Its Beginning to Look like Xmas 42:24

לפני 1 year42:24

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42:24

In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans. The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA. The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio. Whether you're a seasoned IT pro, AI enthusiast or furniture store lunch goer, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into what's to come soon with the Service Ducks Podcast. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨ #ServiceDucksPodcast #ITSM #EventLife #AIInTech #TechTalk #IndustryInsights #TechPodcast #ProperPodcasting #BritishHumour…

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S02 E08: Scott Gamble: Contact Center to ITSM Star 57:35

לפני 1 year57:35

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57:35

In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. We'll be exploring his diverse interests—from a passion for the shipping forecast on the wireless to his love for motorbikes and comedians. 🚢🏍️🎤 The conversation takes a cheeky turn as we pick Scott's brain on generative AI and its implications for the future of service desks. Get ready to envision what the next five years might hold in the realm of ITSM. 🤖🔮 And, of course, the episode wouldn't be complete without the Alphabet Challenge. Can Scott Gamble claim the top spot, or will he be left gobsmacked? Tune in to find out! 🏆🔤 In this jolly good chat, we uncover Scott's deep-rooted passion for the ServiceNow platform and his role as a custodian of ServiceNow NowCreate. Learn about the driving forces behind his commitment to the platform and the evolving landscape of service management. 🛠️🌐 But that's not all—we also have a natter about the importance of broadening your knowledge by delving into other toolsets within the industry. Discover why staying informed about the latest developments is the bee's knees. 🤓💼 Whether you're a seasoned IT pro or just a curious chum about the world of ITSM, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into the exciting future of service desks. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨ #ServiceDucksPodcast #ITSM #EventLife #AIInTech #AlphabetChallenge #TechTalk #IndustryInsights #TechPodcast #ITSMJourney #ProperPodcasting #BritishHumour…

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S02 E07: The Magic of Mastery with Chris Schuh 54:40

לפני 2 years54:40

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54:40

Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.' Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands. In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the world of ServiceNow consulting. This episode is packed with insights and practical advice for anyone looking to level up their ServiceNow game. #servicenow #servicenowcommunity #coreskills…

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S02 S06: Embracing ServiceNow:The Start of a Beautiful Bond with Justin Loftas 46:14

לפני 2 years46:14

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46:14

🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technical director. Justin shares his unique insights on the cutting-edge world of GenerativeAI and its profound implications for the future. His perspective offers a fascinating glimpse into the technological landscape, highlighting the limitless possibilities that await us. Throughout our conversation, Justin imparts invaluable advice to newcomers in the industry, encouraging them to seize the opportunities presented to them. His wisdom serves as a guiding light, inspiring aspiring professionals to carve their paths in the ever-evolving tech sphere. Join us as we take a trip down memory lane with Justin, reminiscing about old times and collaborative sessions that shaped his career. Together, we tackle the intriguing and mind-boggling Alphabet Challenge, exploring the depths of creativity and problem-solving. And if that's not exciting enough, be prepared for a surprise as Justin unveils his passion for space, taking us on a cosmic journey filled with wonder and awe. Tune in for an episode filled with wisdom, nostalgia, creativity, and the boundless fascination of the universe. Whether you're an industry expert, a tech enthusiast, or someone simply curious about the future, this episode promises a captivating exploration into the world of technology, collaboration, and the infinite possibilities of space. 🎙️✨🌠…

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S02 E05: Over the Finish Line Gen AI and Mental Self Care 48:59

לפני 2 years48:59

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48:59

🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and challenges along the way. 🚀 While we navigate the realms of Gen AI, we also find time to chat about our recent adventures in the field of running. We'll regale you with stories of our sweaty exploits, recent events, and maybe even a few hilarious mishaps. But it's not all about the physical endeavours. We strongly believe in the importance of mental self-care. Discover something that pushed me out of my comfort zone, an experience that I found incredibly rewarding and will undoubtedly do again. We encourage everyone to prioritize their mental and physical well-being. 🌱 So, grab your running shoes and your curiosity, and join us on this humorous journey. We'll blend our love for running with a sprinkle of ServiceNow -based discussions, creating a podcast episode that's equal parts informative and entertaining. Get ready to laugh, learn, and maybe even lace up your running shoes after listening. Take care of yourselves, both physically and mentally, and let's embark on this adventure together! 🏃‍♂️🎙️ #servicenow #selfcare #generativeai…

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