How You NEED to Use AI to REVAMP Your Customer Service, Marketing, Sales, Operations, and More w/ Steve Jones from Microsoft

Small Business Quick WINS w/ Jay Schwedelson l Presented By Thryv

In this episode, host Jay Schwedelson chats with Steve Jones from Microsoft about how small businesses can effectively harness AI to boost efficiency and enhance customer experiences. They explore practical, accessible AI tools and strategies that don’t require extensive technical expertise.

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Best Moments:

(02:51) How AI can augment human capabilities, making business processes more efficient

(04:28) How AI chatbots can revolutionize customer service and sales for small businesses

(06:10) How AI can help create personalized marketing campaigns that resonate with customers

(07:37) Steve gives an overview of Microsoft's Copilot and how it integrates with Office tools to streamline operations

(10:37) Understanding the significance of prompt engineering in optimizing AI interactions

(12:44) Exploring AI applications in managing inventory and improving operational efficiency

(13:52) How AI can be used for tasks like logo creation and email writing, making these tools accessible for small business owners

(16:17) Jay announces an upcoming webinar focused on AI tools and strategies for small businesses

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Guest Bio:

Steve Jones is a Principal Group Engineering Manager at Microsoft with over 20 years of experience in the technology industry. He is passionate about AI and its potential to transform businesses. Steve has been with Microsoft for the last 4 years and is deeply involved in the company's AI initiatives, particularly with Microsoft's Copilot. He also has a side business in real estate investing, where he applies AI tools to enhance his entrepreneurial endeavors.

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Free Webinar?!?

AI can feel like a buzzword that’s just not meant for small businesses. But what if it could actually make your life easier? Join the experts from Microsoft and Cyclotron for a free webinar on September 18th at 1:00 pm ET / 12:00 pm CT. They'll unpack artificial intelligence and teach you how it can fit into your small business plan. Save your spot today!