IT Management, RMM, and PSA Powered by Agentic AI: SuperOps

SourceForge Podcast

SuperOps is the all-in-one, AI-powered IT management platform designed for modern MSPs and IT teams to work smarter, resolve issues faster, and scale effortlessly. Boost profitability, accelerate ticket resolution by 2x, and achieve 300% higher operational efficiency with intelligent automation and seamless endpoint control.
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In this episode of the SourceForge Podcast, we discuss the future of AI-powered IT operations with SuperOps, an AI management platform for managed service providers (MSPs) and IT teams. The focus is on “agentic AI,” which autonomously takes action rather than just providing suggestions. Damo Vasudevan, the VP of Product at SuperOps, explains how agentic AI differs from traditional automation and generative AI, using the analogy of autonomous vehicles. SuperOps’ AI assistant, Monica, embodies agentic AI by proactively solving IT issues, enhancing workflows, and decision-making. Real-world examples highlight how agentic AI improves efficiency, reduces manual intervention, and transforms MSP routines. The podcast also explores different AI forms—augmentative, semi-autonomous, and fully autonomous—and their applications in IT tasks like patching. Agentic AI’s impact on productivity, profitability, security, and compliance is discussed, with examples of MSPs achieving significant improvements in service delivery and client satisfaction. The balance between AI autonomy and human involvement is emphasized, with configurable AI settings allowing MSPs to adjust autonomy levels based on confidence.

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The SourceForge Podcast is the world's largest B2B software podcast.