EP19 The pivotal importance of the ‘right mindset’ towards automation in GBS, with David Hughes

SSONext

In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board.

David has over 20 years’ experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great places to work, where people are inspired and motivated to achieve their full potential.

David and Barbara dig into:

✅ Why automation is a really powerful (and perhaps underutilized) tool for GBS leaders✅ How to refocus on the fact that the main objective of automation is to improve a company's workflows - so we we can reduce costs, time, and waste, as well as increase productivity.✅ New automation opportunities come along every day; what markers can GBS use to evaluate, assess and implement the right ones?

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you’ve heard today on this podcast, do us a favor, and hit the rating button to give us 5 stars. Thank you.