Episode 14 – Incident management

Starling Developer Podcast

We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution. Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach. With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.