Talking Tourism Episode 117 - Treating Human Resources Like Human Humans with Dr. Polly McGee

Talking Tourism

Dr Polly McGee is a leadership coach, author, speaker and strategist with over a decade working in business strategy, leadership program design and delivery to transform cultures. One of only 400 people globally selected to be trained and certified by Dr Brene Brown to deliver her Dare to Lead program, Polly specializes in trauma-informed leadership at the intersection of neuroscience, psychology and somatic therapy.
In today's episode, Rachel Williams unpacks what Polly's specialties mean and how they can be applied to leadership and people management in your tourism business. Ultimately, it's about understanding what drives the behaviour of individuals, and creating safe work spaces where your team can feel as happy and fulfilled as possible. The first step? Accepting our own unique selves so that we can apply compassion and empathy to the people and systems around us.
While many tourism businesses have nailed the experience that meets their customers' needs, the same needs to be true for our teams, and Polly goes into detail about what great leaders can do to ensure the team value proposition is solid, paving the way for greater retention, increased customer satisfaction and a cohesive brand Tasmania.
This is a deep-dive chat where Polly touches on resilience, vulnerability, self-care, fear and courage, and has plenty of pearls to apply to your professional and personal life.
Today’s episode is brought to you by our partner, Cumulus Studio. Cumulus Studio is an award-winning architecture and interior design practice with offices in Hobart, Launceston, Melbourne and Adelaide. Amongst its most notable Tasmanian tourism designs are the award-winning Cradle Mountain Visitor Centre and the iconic Pumphouse Point in Tassie’s central highlands. Thanks to Cumulus Studio for their generous support of TICT and for helping to make this episode of Talking Tourism possible.