Interconnected CX: The Home Depot’s Matt Carey On Connecting Digital, Mobile, & In-Store Experiences Technovation With Peter High (CIO, CTO, CDO, CXO Interviews) podcast

Artwork

Business MBA Metis Strategy IT Management Tech Industries News Tech News Artificial Intelligence

Player FM - Internet Radio Done Right

36 subscribers

הוסף לפני six שנים

תוכן מסופק על ידי Metis Strategy. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Metis Strategy או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

<

<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/the-agile-brand-with-greg-kihlstromr">The Agile Brand with Greg Kihlström®</a></span>

1
The Agile Brand with Greg Kihlström®

בטל רישום

לפני יומייםלפני 2d ago

בטל רישום

שבועי+

Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) « »
Interconnected CX: The Home Depot’s Matt Carey on Connecting Digital, Mobile, & In-Store Experiences

לפני שנתיים 31:36

שתפו

MP3•בית הפרקים

תוכן מסופק על ידי Metis Strategy. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Metis Strategy או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

745: Matt discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the business to deliver best-in-class customer experience. Finally, Matt reflects on his successful career, the pathway to securing a board position at Chipotle, and the trends in technology and CX that he has kept up-to-date on.

… continue reading

351 פרקים

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #News #Tech News #Artificial Intelligence

Artwork

Interconnected CX: The Home Depot’s Matt Carey on Connecting Digital, Mobile, & In-Store Experiences

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

36 subscribers

published לפני שנתיים

שתפו

MP3•בית הפרקים

תוכן מסופק על ידי Metis Strategy. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Metis Strategy או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

745: Matt discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the business to deliver best-in-class customer experience. Finally, Matt reflects on his successful career, the pathway to securing a board position at Chipotle, and the trends in technology and CX that he has kept up-to-date on.

… continue reading

351 פרקים

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #News #Tech News #Artificial Intelligence

כל הפרקים

×

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
Inside Teradata’s AI Strategy: CTO Louis Landry on Open & Connected Data Systems 29:41

לפני 3 ימים29:41

הפעל מאוחר יותר

הפעל מאוחר יותר

29:41

“Enterprise data platforms must evolve to express context to AI systems.” In this episode of Technovation , Peter High speaks with Louis Landry, Chief Technology Officer at Teradata, a $1.75B cloud analytics and AI data platform. Louis shares how Teradata is reshaping its core platform to meet the demands of the AI era through open, hybrid architectures, vector search integration, and mixed workload optimization. A 11-year veteran of the company, Louis reflects on Teradata’s evolution from centralized analytics to a hybrid, multi-cloud powerhouse, and what it means to support some of the world’s largest banks, airlines, and healthcare providers. He also offers insight into agentic AI, data-centric intelligence, and model-sharing futures.…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How Dun & Bradstreet Drives Risk Intelligence Through Data & AI Labs with Chief Data & Analytics Officer Gary Kotovets 28:08

לפני 6 ימים28:08

הפעל מאוחר יותר

הפעל מאוחר יותר

28:08

“We don’t just deliver data—we deliver trust.” In this episode of Technovation , host Peter High speaks with Gary Kotovets, Chief Data & Analytics Officer at Dun & Bradstreet, a global leader in business decision-making data and analytics. Gary shares how he oversees the company’s end-to-end data strategy, from acquisition and normalization to advanced analytics and GenAI integration, serving a customer base that spans Fortune 500 giants to small businesses. Learn how Gary’s team fuels innovation through alternative data, builds trusted AI tools like ChatD&B, and partners directly with C-level clients to deliver decision-ready intelligence. Key insights from Gary: Why governance and trust are core to scalable AI How D&B integrates social media, merchant, and geospatial data into risk scoring The role of GenAI in entity resolution and customer engagement How D&B.AI Labs helps clients co-create GenAI solutions with enterprise-grade oversight…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How P&G’s AI Factory is Powering Scalable Digital Transformation with CIO Seth Cohen 35:23

לפני 10 ימים35:23

הפעל מאוחר יותר

הפעל מאוחר יותר

35:23

“We start with capability, not technology.” Seth Cohen, Chief Information Officer of $84B consumer goods leader Procter & Gamble, joins Peter High on Technovation to share how P&G is transforming through data-driven innovation, a robust AI factory, and end-to-end supply chain visibility. Seth, who previously held CIO roles at PepsiCo and Reckitt Benckiser, unpacks P&G’s digital flywheel from freeing siloed data and scaling AI use cases to upskilling IT talent and building a quantum-ready future. He also explains how the Pampers Club app connects consumer insights with factory-level data, and why agentic AI could make dashboards obsolete. Key topics include: P&G’s enterprise data strategy and AI factory approach Creating supply chain transparency across 11 categories Upskilling IT and the broader workforce for digital fluency Building a reasoning model-ready AI platform with identity controls…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
Facebook Co-Founder Chris Hughes on Marketcraft and the Future of the American Economy 32:24

לפני 13 ימים32:24

הפעל מאוחר יותר

הפעל מאוחר יותר

32:24

“Marketcraft isn’t left or right—it’s a method,” says Chris Hughes, co-founder of Facebook and author of Marketcrafters . In this episode, Hughes and host Peter High explore how governments have shaped U.S. markets over the past century. They discuss economic history, policy strategy, and the role of institutions like the Federal Reserve and RFC in stabilizing the economy. Key highlights include: Why the Fed is an overlooked example of successful marketcraft How the U.S. semiconductor industry was saved through coordinated policy The structural failure of U.S. healthcare markets Distinguishing industrial policy from broader economic strategy Hughes’s call for expert-driven, stable institutions in a volatile era…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How St. Jude CIO Keith Perry Uses Digital Innovation to Transform Pediatric Care 20:15

לפני 17 ימים20:15

הפעל מאוחר יותר

הפעל מאוחר יותר

20:15

“If St. Jude doesn’t do it, who will?” That mission-driven mindset fuels innovation at St. Jude Children’s Research Hospital. In this episode of Technovation , host Peter High speaks with Keith Perry, Chief Information Officer of St. Jude, about how he is leveraging technology to enhance the patient journey and accelerate research into pediatric catastrophic diseases. Keith shares how his nearly decade-long tenure has driven transformation through a strategic six-year, $12.9B plan, including the implementation of Epic and Workday, GPU-enabled research infrastructure, and a concierge-style patient mobile app. He also explores the global impact of St. Jude’s outreach in under-resourced countries, the evolution of data science partnerships, and the future of AI and cybersecurity in healthcare. Key topics include: Delivering patient-centered care with a customized mobile app Aligning technology strategy with long-term institutional goals Partnering with data science leaders to scale research insights Elevating information security as a shared executive priority…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How Novant Health’s CDIO Is Scaling AI and Future-Proofing Healthcare 40:30

לפני 20 ימים40:30

הפעל מאוחר יותר

הפעל מאוחר יותר

40:30

Transforming healthcare through digital innovation and AI. In this episode, Peter High speaks with Onyeka Nchege, EVP and Chief Digital and Information Officer at Novant Health, a $10B healthcare network with over 900 locations across the southeastern United States. Onyeka shares how his team is building a future-ready digital infrastructure to scale operations, improve patient care, and expand access through cloud migration, predictive analytics, and artificial intelligence. He also highlights Novant Health’s Institute for Innovation and AI, explains how they embed responsible AI practices, and outlines the vision for the hospital of the future including virtual care, virtual nursing, and a data-driven approach to personalized healthcare. Onyeka also speaks to the culture he’s fostering within the IT organization, his lessons from five previous CIO roles, and how the right leadership bench powers transformation. Key topics include: Creating a $30B scalable health system through cloud and EMR strategy Building AI governance through the Institute for Innovation and AI Expanding virtual care: telestroke, virtual nursing, menopause clinics Fostering IT culture, mentorship, and leadership development at scale…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How Stanford HAI Defines Human-Centered AI 45:46

לפני 24 ימים45:46

הפעל מאוחר יותר

הפעל מאוחר יותר

45:46

How should global leaders govern artificial intelligence responsibly without stifling innovation? In this episode, Russell Wald, Executive Director at Stanford HAI, joins Peter High to explore how universities, policymakers, and industry must collaborate to keep AI human-centered. Wald shares takeaways from the AI Index, explains how China is narrowing the performance gap, and outlines why academic institutions are vital to ethical AI leadership. Key highlights include: HAI’s concentric model of human-centered design The AI Index’s global benchmarking methodology Why China is narrowing the frontier AI performance gap The pivotal role of public investment in universities How ethics reviews are embedded in HAI’s research lifecycle…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How Wolters Kluwer Became a Cloud-First, AI-Driven Enterprise with CIO Mark Sherwood 43:40

לפני 27 ימים43:40

הפעל מאוחר יותר

הפעל מאוחר יותר

43:40

In this episode of Technovation, Peter High speaks with Mark Sherwood, Chief Information Officer at Wolters Kluwer, a €6B global professional services and software firm headquartered in the Netherlands. Mark joined as CIO in December 2024 and has helped accelerate the company’s transition from a traditional publishing business to a tech-centric organization. Mark discusses how his global team supports the company’s AI- and cloud-first strategy, the role of business relationship managers (BRMs) in bridging tech and business, and how a strong innovation culture helps Wolters Kluwer stay ahead in the digital age. With nearly half the company’s products leveraging AI and a robust multi-cloud foundation, the firm is redefining access to expert content in legal, tax, healthcare, and finance. Key topics include: Building a multi-cloud foundation for global resilience and innovation The evolution from a holding company to a unified operating mode Scaling AI across products while protecting intellectual property Driving cultural change through transparency, inclusion, and BRM alignment Balancing cutting-edge tech with ethical AI and data governance…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
Inside TransUnion’s OneTru: Building a Platform for the AI Era 25:49

לפני 4 weeks25:49

הפעל מאוחר יותר

הפעל מאוחר יותר

25:49

In this episode of Technovation, Peter High speaks with Venkat Achanta , Executive Vice President and Chief Technology, Data & Analytics Officer at TransUnion , a $4.5B global information and insights company. Since joining after TransUnion’s acquisition of Neustar, Venkat has led a sweeping modernization of the company’s tech stack—culminating in the creation of OneTru , a platform powering data governance, analytics, and AI innovation at scale. Venkat shares how his 7,000-person global team built a single pane of glass to manage petabytes of sensitive data across 30+ countries and hundreds of products. He also discusses how TransUnion’s OneTru and TruIQ platforms are enabling internal teams and external clients to rapidly build, deploy, and govern real-time machine learning models. Key insights include: The architectural vision behind TransUnion’s unified platform strategy How OneTru boosts fraud detection by 50% while reducing false positives Why TransUnion is embedding agentic AI workflows across its ecosystem Lessons from merging 10+ tech stacks post-acquisition, including Neustar Tune in to learn how TransUnion is reshaping analytics and decision-making in a highly regulated, data-driven industry.…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
American Express: Scaling AI with Trust, Governance, and Continuous Modernization 36:40

לפני 5 weeks36:40

הפעל מאוחר יותר

הפעל מאוחר יותר

36:40

“Technology at American Express provides the foundation for everything we do at the company,” shares Ravi Radhakrishnan, EVP & CIO of American Express, as he outlines the company’s AI strategy, continuous modernization philosophy, and data-driven customer focus. In this episode, Ravi offers an inside look at how American Express is evolving its technology foundation to power trust, security, and world-class service. From AI governance to the Intuitive Servicing Portal, he breaks down key strategies shaping the company’s digital future. Key highlights: Continuous modernization through foundational technology reuse AI governance via a Generative AI Council and risk frameworks Data as a strategic asset for fraud detection and customer personalization Curating a diverse AI ecosystem with flexible enablement layers Future trends in AI, including agentic AI and quantum intersections…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How S&P Global Leverages Data and Digital Ecosystems to Scale AI 16:47

לפני 5 weeks16:47

הפעל מאוחר יותר

הפעל מאוחר יותר

16:47

“AI is the New UI” at S&P Global. Swamy Kocherlakota, EVP and Chief Digital Solutions Officer, reveals how the 165-year-old market intelligence leader is scaling AI, reinventing digital ecosystems, and driving innovation with Kensho at the helm. In this episode: How S&P Global’s product operating model fuels innovation at scale Why Kensho serves as the AI speedboat for generative breakthroughs Expanding digital ecosystems to deliver essential intelligence anywhere Applying the Four Ps Framework for responsible, enterprise-wide AI adoption Empowering teams with low-code AI workflows via sFlow and Spark…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
How Capital One Software Enables Safer AI Through Enterprise Data Tools 29:21

לפני 6 weeks29:21

הפעל מאוחר יותר

הפעל מאוחר יותר

29:21

Capital One has long been recognized as a digital-first financial services company. Now, it’s productizing its tech DNA into standalone B2B software. In this episode, Peter High speaks with Ravi Raghu , President of Capital One Software, about how internal cloud and data security capabilities led to the launch of an enterprise SaaS business—starting with offerings like Slingshot and Data Bolt . Key topics covered include: Building a software business from internal IP Data tokenization as an enabler for GenAI Slingshot and Snowflake adoption optimization Structuring cross-functional tech teams Expanding data governance into new product areas…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
Shamim Mohammad on CarMax’s Digital-First Journey and the Future of Agentic AI 45:13

לפני 6 weeks45:13

הפעל מאוחר יותר

הפעל מאוחר יותר

45:13

From used-car retailer to tech-powered industry leader—CarMax is redefining automotive retail. In this episode, Peter High speaks with Shamim Mohammad, EVP and Chief Information and Technology Officer at CarMax, about the company’s bold transformation into a digital-first business. Shamim shares lessons from his 12+ years with the company, including nearly a decade as CIO and over six years as CTO. He discusses CarMax’s transition to a product operating model, its pioneering use of generative AI tools like Skye and Rhodes, and how data governance, platform agility, and agentic AI are powering customer and associate experiences. He also reflects on the company’s culture of innovation, his board service at UNFI, and the leadership values that have fueled CarMax’s continued growth. Key topics include: CarMax’s enterprise AI strategy, from GenAI to Agentic AI Building a strong digital backbone and data foundation Structuring product teams for retail, supply, and shared platforms Managing a complex partner ecosystem for sustained innovation…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
Generac CIO Talal Butt on Powering a Smart Ecosystem Through Platform Strategy and GenAI 24:06

לפני 7 weeks24:06

הפעל מאוחר יותר

הפעל מאוחר יותר

24:06

Generac Power Systems is no longer just a generator company — it’s becoming a full-stack energy technology platform. In this episode of Technovation, CIO Talal Butt offers a behind-the-scenes look at how he’s reshaping the $4.3B manufacturer’s technology landscape to support that evolution. Speaking directly to senior IT and digital leaders, Talal shares how he’s building a modern digital ecosystem from scratch — one that’s powered by real-time data, platform thinking, and AI-driven decisioning. From architecting Generac’s first scalable data governance program to operationalizing GenAI use cases and redefining the partner experience, this episode is a playbook for CIOs navigating transformation in legacy industries. Highlights include: Digital Ecosystem Strategy: Creating a seamless platform experience for both customers and partners across 140+ countries. AI-Enabled Operations: How Generac is moving beyond dashboards to predictive models for forecasting, cross-sell, and supply chain optimization. Operational Excellence: Leveraging ITSM and root cause analysis to scale global operations while reducing tech debt and downtime. Platform Thinking: Building product lines to serve hyperscale data centers while unifying energy generation, storage, and management.…

T

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) podcast artwork

1
AI, Clean Data, and New Flavors: McCormick’s Digital Playbook with CIDO Guy Peri 24:12

לפני 7 weeks24:12

הפעל מאוחר יותר

הפעל מאוחר יותר

24:12

From predicting the next flavor trend to revolutionizing procurement with AI, Guy Peri is leading a bold digital transformation at McCormick & Company. In this episode of Technovation , host Peter High speaks with Guy about how he’s bringing AI and data strategy to life at a 135-year-old flavor giant. Drawing from nearly three decades at Procter & Gamble, Guy shares how McCormick is building a modern digital backbone, using AI to forecast demand and ingredient pricing, and upskilling employees into citizen data scientists. Highlights include: McCormick’s digital transformation pillars How AI predicts procurement costs and retail trends The making of the Flavor Forecast The future of Agentic AI and human-machine collaboration Upskilling and shifting organizational culture through digital fluency…

ברוכים הבאים אל Player FM!

Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.

תקשיבו ל-500+ נושאים

מדריך עזר מהיר

פודקאסטים מובילים

מכביבול ברדיו תל אביב

הזווית - פודקאסט

בכל יום נתון - אוריאל דסקל וראם שרמן

עושים חשבון Osim Heshbon

טייכר וזרחוביץ' ברדיו תל אביב

טייכר וזרחוביץ' - מערכונים

גיבור תרבות Culture Hero

סרטים זה אנחנו - מגזין קולנוע

עושים תוכנה Osim Tochna

השבוע - פודקאסט הארץ

המשחק הגדול

חושבים טוב

המעבדה The Lab

מדע בגובה האוזניים

סליחה על השאלה - ההסכת You Can't Ask That Podcast

סיפור ישראלי

עבר פלילי

Lets Talk Murder | בואי נדבר רצח

Lets Talk Murder | בואי נדבר רצח

האזן לתוכנית הזו בזמן שאתה חוקר