#777: Cisco's Chang Chang on how AI is turning the contact center into a profit center

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

Is your contact center ready to become a profit center?

Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and interact with customers. It demands a willingness to experiment, learn, and adapt quickly in a constantly evolving landscape.

Today, we're going to talk about how artificial intelligence is revolutionizing the contact center, transforming it from a cost center into a driver of customer loyalty and revenue growth.

To help me discuss this topic, I'd like to welcome Chang Chang, Senior Director, Product, Cloud CX Solutions at Cisco's Webex Customer Experience Solutions.
About Chang Chang
Chang Chang, Senior Director, Product, Cloud CX Solutions, Cisco's Webex Customer Experience Solutions.

Chang is a senior director of product management in the Webex Customer Experience Solutions business at Cisco. With over 14 years of product leadership experience, Chang has held key roles at Intuit and Mighty Audio (an early-stage startup), as well as a management consultant at PwC. Chang holds an MBA from UCLA Anderson.
Chang Chang on LinkedIn: https://www.linkedin.com/in/changjonathanj/
Resources
Cisco's Webex Customer Experience Solutions: https://www.webex.com/
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