ServiceNow Series E207: 'SkillBridge & the Future of Veterans in Tech' with ServiceNow's Matthew Smenos

The Alldus Podcast - AI in Action

Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally, identify opportunities for innovation, and continuously enhance its effectiveness and impact.

Collaboration is central to Matthew’s work. He partners with internal teams - including HR, Talent Acquisition, and Diversity & Inclusion - to align the program with ServiceNow’s broader workforce initiatives. He also cultivates relationships with external organizations such as veteran advocacy groups, government agencies and educational institutions to amplify the program’s reach and influence.

In the episode, Matthew discusses:

0:00 His background as military veteran, educator, consultant & program manager dedicated to service

08:39 Building veteran career paths through ServiceNow's RiseUp program

12:25 Their free 16-week ServiceNow training preparing veterans for tech careers

15:02 Success measured by veteran job placement and certifications earned

17:25 The story of Josh who became a certified ServiceNow architect

23:44 Expanding SkillBridge with AI, scaling veteran training opportunities