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VA’s customer experience (CX) strategy; A Conversation with John Boerstler
Manage episode 430217692 series 2447885
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? I’ll explore these questions and more with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs
Learn more about your ad choices. Visit podcastchoices.com/adchoices
378 פרקים
Manage episode 430217692 series 2447885
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? I’ll explore these questions and more with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs
Learn more about your ad choices. Visit podcastchoices.com/adchoices
378 פרקים
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