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A Customer-Centric Vision for Healthcare's Future with Eric Tagliere
Manage episode 430235651 series 3436445
תוכן מסופק על ידי OCX Cognition. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי OCX Cognition או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
In this episode, Richard Owen speaks with Eric Tagliere, Chief Technology Officer at Humana, about the challenges and opportunities present in the healthcare industry. They emphasize the importance of a customer-focused approach and the convergence of technology and consumer expectations, highlighting the potential for significant progress in the industry over the next five to ten years. Additionally, they explore the influence of external companies like Amazon on shaping consumer expectations in healthcare and discuss the potential for consumer-driven change to act as a catalyst for industry transformation.
The interview also covered the impact of industry consolidation and market dynamics on the healthcare sector, the enduring impact of, the challenges of engaging and deploying the correct healthcare resources, as well as the impact of AI on the business. The conversation touched on the delicate balance between cost and service in healthcare, the need for high-quality data and effective governance in AI adoption, and the responsibility of preparing the next generation for leadership roles.
Find out how predictive CX analytics can help your business: https://ocxcognition.com/
Follow us on LinkedIn: https://www.linkedin.com/company/ocxcognition/
Connect with Richard Owen on LinkedIn: linkedin.com/in/richard-owen-98ba3
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