Empathy isn't everything, but not having it is | Ep. 91

The Daily Standup

Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it.

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⏱️ Timestamps:

00:00:00 - The “Feel Felt Found” strategy

00:08:00 - Breaking down empathy in CS

00:45:00 - Taking empathy beyond the surface

02:00:00 - Operationalizing empathy for success

04:30:00 - Empathy isn’t everything, but it’s key

05:40:00 - Using Feel Felt Found to resolve conflicts

07:20:00 - Empathy under pressure: Tough customer situations

10:00:00 - Recognizing dysfunction behind customer issues

10:50:00 - Empathy in action: A tactical tool for CS​

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