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The freedom to connect | Julien LeTerrien | Ep. 85
Manage episode 436622789 series 3577614
תוכן מסופק על ידי Lifetime Value Media. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Lifetime Value Media או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique.
⏱️ Timestamps:
00:00:00 - Tom Brady’s never done customer success
00:00:32 - Kicking off with Julien from Mobilexpense
00:01:09 - Introducing travel and expense management
00:02:16 - Passion and building customer relationships
00:04:54 - Transitioning to chief customer officer
00:05:37 - Fighting for customer success recognition
00:06:37 - Rob on finding community in customer success
00:08:41 - JP on the sanctity of customer trust
00:10:14 - Valuing customer feedback and closing the loop
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Julien LeTerrien:
Julien's LinkedIn: https://www.linkedin.com/in/julien-le-terrien-a9653723/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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