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בחסות
Episode 167: Tim Concannon doesn't know how we can possibly be our best selves without first knowing what our destination is.
⏱️ Timestamps:
00:00:00 - Intro
00:01:24 - The missing metric in customer success
00:02:27 - Rodney Dangerfield of departments
00:04:18 - Internal confusion and conflicting priorities
00:06:16 - Customer value versus internal metrics
00:08:02 - ARR, GRR, and the true mission of CS
00:10:26 - The ROI argument for headcount
00:11:51 - Tying retention to sales success
00:12:38 - Wrap it up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Tim Concannon:
Tim's LinkedIn: https://www.linkedin.com/in/tim-concannon-a5832028/
Mentioned in this episode:
100 פרקים
Episode 167: Tim Concannon doesn't know how we can possibly be our best selves without first knowing what our destination is.
⏱️ Timestamps:
00:00:00 - Intro
00:01:24 - The missing metric in customer success
00:02:27 - Rodney Dangerfield of departments
00:04:18 - Internal confusion and conflicting priorities
00:06:16 - Customer value versus internal metrics
00:08:02 - ARR, GRR, and the true mission of CS
00:10:26 - The ROI argument for headcount
00:11:51 - Tying retention to sales success
00:12:38 - Wrap it up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Tim Concannon:
Tim's LinkedIn: https://www.linkedin.com/in/tim-concannon-a5832028/
Mentioned in this episode:
100 פרקים
Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.