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בחסות
Episode 169: Emma Lampert knows what wins when revenue and net promoter score get into a scrap.
⏱️ Timestamps:
00:00:00 - Intro
00:01:34 - Why customer feedback gets ignored
00:02:38 - NPS: A misunderstood metric
00:03:06 - The missing nuance in customer feedback
00:04:23 - Users vs. champions: Whose feedback matters?
00:06:29 - Vanity metrics vs. meaningful insights
00:08:46 - NPS: Just the starting point
00:10:04 - Treating feedback as a nurture flow
00:10:27 - Signing off with fresh perspectives
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Emma Lampert:
Emma's LinkedIn: https://www.linkedin.com/in/emmalampert/
Mentioned in this episode:
100 פרקים
Episode 169: Emma Lampert knows what wins when revenue and net promoter score get into a scrap.
⏱️ Timestamps:
00:00:00 - Intro
00:01:34 - Why customer feedback gets ignored
00:02:38 - NPS: A misunderstood metric
00:03:06 - The missing nuance in customer feedback
00:04:23 - Users vs. champions: Whose feedback matters?
00:06:29 - Vanity metrics vs. meaningful insights
00:08:46 - NPS: Just the starting point
00:10:04 - Treating feedback as a nurture flow
00:10:27 - Signing off with fresh perspectives
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Emma Lampert:
Emma's LinkedIn: https://www.linkedin.com/in/emmalampert/
Mentioned in this episode:
100 פרקים
Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.