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AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
Manage episode 402352270 series 3479744
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS.
We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this technology looks like.
Topics covered include:
- Dickey’s long history with AI and his journey from an engineering background into serving customer success today
- He was ‘there’ at the inception of Customer Success
- How Cast.app helps its customers achieve 30x ROI via providing digital CS
- 1:Many vs. 1:1 vs. Many:Many in Digital CS
- Getting persona-specific in your outreach, but don’t go by titles and go by responsibilities, interests and user profiles
- Digital provides efficiency and automation to drive efficiency for CSMs
- Executive personas are likely not going to be in the app and a lot of C-level execs prefer text messages
- SMS is a powerful way to reach certain personas and shouldn’t be as frowned upon as it is
- The tendency for AI to hallucinate and how it needs to be verified by the human
- Current and future state of AI in CS and how adopters stand to gain massive efficiencies. More and more useful AI tools are coming.
- Prompting won’t be as relevant in the future as it currently is
Enjoy! I know I sure did...
Dickey's LinkedIn: https://www.linkedin.com/in/dickey/
Cast: https://cast.app/
Pure Storage ROI with Cast: https://cast.app/purestorage-roi
++++++++++++++++++
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
פרקים
1. AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040 (00:00:00)
2. AI in Digital Customer Success (00:00:33)
3. Evolution of Digital Customer Success (00:05:07)
4. Digital Customer Success Management Evolution (00:18:53)
5. Effective Customer Communication Strategies (00:25:22)
6. Future of AI in Customer Success (00:38:48)
7. Exploring Perspectives on AI and Learning (00:47:52)
96 פרקים
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 402352270 series 3479744
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS.
We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this technology looks like.
Topics covered include:
- Dickey’s long history with AI and his journey from an engineering background into serving customer success today
- He was ‘there’ at the inception of Customer Success
- How Cast.app helps its customers achieve 30x ROI via providing digital CS
- 1:Many vs. 1:1 vs. Many:Many in Digital CS
- Getting persona-specific in your outreach, but don’t go by titles and go by responsibilities, interests and user profiles
- Digital provides efficiency and automation to drive efficiency for CSMs
- Executive personas are likely not going to be in the app and a lot of C-level execs prefer text messages
- SMS is a powerful way to reach certain personas and shouldn’t be as frowned upon as it is
- The tendency for AI to hallucinate and how it needs to be verified by the human
- Current and future state of AI in CS and how adopters stand to gain massive efficiencies. More and more useful AI tools are coming.
- Prompting won’t be as relevant in the future as it currently is
Enjoy! I know I sure did...
Dickey's LinkedIn: https://www.linkedin.com/in/dickey/
Cast: https://cast.app/
Pure Storage ROI with Cast: https://cast.app/purestorage-roi
++++++++++++++++++
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
פרקים
1. AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040 (00:00:00)
2. AI in Digital Customer Success (00:00:33)
3. Evolution of Digital Customer Success (00:05:07)
4. Digital Customer Success Management Evolution (00:18:53)
5. Effective Customer Communication Strategies (00:25:22)
6. Future of AI in Customer Success (00:38:48)
7. Exploring Perspectives on AI and Learning (00:47:52)
96 פרקים
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