Unpacking DoorDash's Tipping Policy & Exploring Tech Advances in Wingstop and Starbucks

The Digital Restaurant

Send us a text

In this week's episode of The Digital Restaurant podcast, Carl and Meredith cover three main topics. First, DoorDash is testing a feature that reminds users to tip their drivers, addressing the challenge of high delivery costs. Wingstop is making a big investment in technology, creating a platform called "My Wingstop" to personalize customer experiences in-store and online, aiming to boost digital sales. Starbucks plans to add 20,000 locations and implement a $3 billion cost-cutting strategy using tech efficiencies, emphasizing an omni-channel approach.

John Legend has entered the restaurant tech world with a platform focused on positive recommendations and influencer-driven suggestions. This unique approach to reviews and recommendations could prove successful. Additionally, Toast conducted a survey of restaurant operators, revealing trends and challenges in the industry. They've also introduced a new app, ToastNow, allowing owners to access real-time data and communicate with on-site staff.

Overall, this episode provides insights into the latest trends in the digital restaurant industry, offering thoughtful analysis and predictions for the future.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

פרקים

1. Restaurant Tech and Hyper Personalisation (00:00:00)

2. Doordash tipping trial (00:01:32)

3. Third Party Price Premiums (00:02:51)

4. Doordash earnings (00:03:36)

5. My Wingstop and Hyper Personalization (00:06:21)

6. Starbucks leaning into tech personalization (00:08:29)

7. Tech Investment = Never-Ending Innovation (00:11:25)

8. John Legend joins the restaurant tech customer engagement industry (00:12:53)

9. Toast Restaurants Survey (00:14:17)

10. Toast's new operator app revealed (00:16:35)

11. Shake Shack changing their labor model because of kiosks (00:18:31)

12. Outro (00:20:56)