154: Leaning Towards Change with Tanya Stinson, MHQS, CMBB

The Healthcare QualityCast

Meet our guest today, Tanya Stinson, Founder of Leaning Towards Change, LLC. Tanya had a Master Blackbelt in Lean Six Sigma while working in power plants and coal mines before her seamless transition into healthcare getting a Meditech certification by herself. In this episode, I sit with Tanya as she highlights the importance of improving processes, and ourselves as individuals by continuous learning and strategizing. Top Takeaways [00:27] Never stop chasing your dreams and when you do fail, get back up and start all over again. [08:10] Process Improvement and Continuous Improvement offer an opportunity to get more hands-on experience beyond just the knowledge gotten from school. The more your years of experience, the more knowledge you have. [10:48] Advice for new PI professionals: Be a sponge, try to soak in as much as you can. Be an effective listener. It also helps to build trust and relationships because people will recognize that you go all out to solve problems and after a while, they be the ones to bring these issues to you. [14:30] Tools for building intimate team connections: Talking with people helps to know where to start, take time out to explain processes. An example of this is teaching the team a waste walk so they can carry it out in their respective fields. [19:20] Best 'Aha' moment: This came following the loss of a miner due to an accident because of the inadequacy in preventive processes. This event motivated her to work hard on improving processes to prevent a recurrence. [20:25] Current changes in health care: Healthcare needs process improvement now more than ever to streamline processes, reduce cost and reduce waste. [23:54] New professionals in healthcare are encouraged to join organizations like A.C.H.E, where they can make new connections to get established or get mentored. [25:30] Tanya's faith in her family and consistent positivity around herself which she spreads through the team, help to keep her and her team inspired. [26:28] Best career advice: Don't stop learning, always be learning something to keep your competitive edge. [27:51] A habit that contributes to her success: Always determine where the errors and inefficiencies are because if people don't know where to start, they have no foundation. [28:35] Website recommendation: Google. [29:20] Listeners are also encouraged to visit Tanya's website, sign up and get a free consultation. [29:50] A professional society: A.C.H.E and N.T.A.H.Q (North Texas Association for Healthcare Quality). Listeners can also make out time to get in touch with their state quality associations. [31:13] Book recommendation: "The Toyota Way" by Jeffrey Liker [32:15] Tanya's message to herself: Learn from your mistakes, don't make those bad mistakes twice. To herself in the future, her message is to never stop, and continue on even if she falls. [33:08] Final advice from Tanya: Be a sponge, continuously listen to people that have a lot of knowledge. Take a lot of notes and never stop learning. You never know what kind of certification or knowledge will give you that step up above everybody else. Key Quotes: "If you fall, fall forward" "Experience comes with time" "Never stop learning, always be growing" Connect: Find | Tanya Stinson LinkedIn – Tanya Stinson Website – www.leaningtowardschange.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthcarequalitycast/message