Episode #105 - David Smith & Randall Schaffer, Robinson Helicopter Company – The Helicopter Podcast

The Helicopter Podcast

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Welcome to The Helicopter Podcast, brought to you by Vertical HeliCASTS!
In this engaging episode of The Helicopter Podcast, host Halsey Schider welcomes back David Smith, president and CEO of Robinson Helicopter Company (RHC), for his fourth appearance, and introduces Randall Schaffer, RHC’s newly appointed vice president of customer success. Recorded live at European Rotors, the conversation delves into RHC’s strategic initiatives and the evolving landscape of the helicopter industry.

Randall shares insights into his new role, emphasizing RHC’s commitment to enhancing customer experiences and support. David expresses enthusiasm about Randall joining the team, highlighting how recent hires are propelling RHC into a new era of innovation and customer engagement.

The discussion underscores the significance of the European market to RHC, with both David and Randall expressing excitement about strengthening relationships with European operators. They explore the challenges and opportunities within the industry, including the importance of collaboration between original equipment manufacturers (OEMs) and regulatory bodies to address evolving market demands.

Recent developments at RHC include the acquisition of Ascent AeroSystems, expanding RHC’s portfolio to include tactical uncrewed solutions. This strategic move reinforces RHC’s dedication to innovation and supporting diverse missions worldwide.

Tune in to this insightful episode to gain a deeper understanding of RHC’s vision for the future, the importance of customer success, and the dynamic interplay between OEMs and regulators in shaping the helicopter industry’s trajectory.

Thank you to our sponsors Hillsboro Heli Academy, Robinson Helicopters and Sellacopter.

פרקים

1. Introduction to Robinson Helicopter Company (00:00:00)

2. Customer Success and Support Strategies (00:03:17)

3. Challenges in Parts Availability and Response (00:06:28)

4. Cultural Shifts and Employee Engagement (00:09:16)

5. Safety Training and Course Insights (00:12:06)

6. Embracing Simulation Technology for Training (00:15:22)

7. Robinson's First European Show Experience (00:18:12)

8. Navigating Certification Challenges in Europe (00:21:21)

9. Randy's Journey to Executive Leadership (00:24:17)

10. Understanding Customer Needs: The First 120 Days (00:33:35)

11. Safety First: Addressing Industry Challenges (00:37:43)

12. Robinson's Innovative Spirit: A Culture of Change (00:42:18)

13. Community Response: The Role of Helicopters in Crisis (00:42:43)

14. Sustainability and Innovation: The Future of Aviation (00:52:00)