125. Turning a ZombieMat Into a Gold Mine with Emil Schaffroth

The Laundromat Resource Podcast

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Welcome to a brand new episode of the Laundromat Resource Podcast! In today's episode, we have a special guest, Emil Schaffroth, who has an incredible story to share. Formerly a pilot, Emil made a life-changing decision to leave his job and invest his time and energy into fixing and repairing things at a location he owned. With 40 hours a week dedicated to this venture, Emil has learned valuable lessons about hiring, management, and improving the customer experience. From trusting employees to investing in customer service, Emil's strategies have turned his struggling "zombie mat" into a profitable business. Join us as he unveils his journey and shares tips on how to transform a struggling laundromat into a successful one. Plus, don't miss our "fast lane tip" where we reveal the amazing benefits of joining the Laundromat Resource Pro community. So sit back, grab a cup of coffee, and get ready to learn from Emil's inspiring story on this episode of the Laundromat Resource Podcast!
In this episode, Jordan and Emil discuss:
[00:00:00] Emil Schaffroth turns zombie mat into gold.
[00:09:38] Broker advises on purchase agreement and due diligence.
[00:12:56] Observing, researching, and analyzing to ensure success.
[00:21:19] Improving laundromat, fixing machines, upgrading floors.
[00:25:47] Minimal volume change, great customer service success. Increased sales after implementing improvements.
[00:31:53] Met industry people, got ideas, found expert.
[00:36:27] Trust your gut; learn and adapt.
[00:41:38] Typical week: repairs, managing staff, empowering decisions.
[00:48:23] Made signs about over-soaping, got criticized.
[00:53:38] I need more space and optimization for the store.
[00:57:43] Raised prices due to upgrades and equipment. Gas bill doubled, profit wiped out. Changed dryer times, got backlash. Jumped washer prices 25%, regained revenue. Gas prices came down, made adjustments.
[01:10:13] Trust, respect, bonuses, and effective surveillance maintain integrity.
[01:14:39] Upgrades important, customer service key, be handy.
[01:18:16] Social media boosts laundromat industry; valuable resources.
[01:23:18] Improve customer experience for personal benefits.
Show Notes-
https://laundromatresource.com/show125

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