EP50: Why the rules and boundaries you put in place for client work protect your clients more than you (and that's a good thing).

The Mark Butler Show

I have a few rules (maybe more like best practices) I use in my service to ensure high quality and limit mistakes. On occasion I've broken those rules with the idea that I'm helping the client out. The reality is when you break the rules that protect the quality of your work, it's the client that suffers.