Checking With Your Manager – It’s Time to Stop!

The Reality of Contact Centres

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Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"?
This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlenecks that stall service and erode customer trust. Giving you actionable strategies, we set the course for a revolution in autonomy that can lead to swifter service, thrilled customers, and a healthier bottom line.
We dissect the 'talk to the manager' routine that's crippling the integrity of any sales teams. Unlock the power of employee decision-making as we champion autonomy to not only speed up the sales process but to significantly enhance the overall customer experience. Say farewell to unnecessary managerial check-ins and hello to a workforce imbued with trust and authority.
Tune in, empower yourself, and witness the transformation in service quality that follows!

Find more useful and essential contact centre development from realitytraining.com

פרקים

1. Checking With Your Manager – It’s Time to Stop! (00:00:00)

2. Empower Agents, Stop Checking With Managers (00:00:11)

3. Empowering Employees for Better Service (00:06:58)