In Focus Ep26: Online Luxury Retail CX

The Retail Exchange podcast

In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.

These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.

Presented by Narvar