346: How to help your team when emotions run high- with Ammie Michaels

The Simplifiers Podcast

Ever been in a heated debate at work where the emotions were running a bit high? Maybe someone had an outburst or lost their cool… Maybe that someone was you. How would you handle that situation to de-escalate things and keep it professional?

My special guest today is HR pro Ammie Michaels and she’s simplifying how to help your team when emotions run high. How you diffuse a situation like this speaks volumes for the type of people leader you really, truly are. So if you’ve been caught in a super awkward situation like this where someone at work has had an outburst, here’s how to handle it.

My special guest today is Ammie Michaels and she’s simplifying how to help your team when emotions run high. We tackle and simplify all aspects of it, including:

• It seems like ever since the pandemic, people’s communication skills have gotten rusty, especially at work. She gives her thoughts on why that is and what the first step is to remedy it.

• How to relearn human connection skills and train your team on these emotional intelligence skills, including best practices for meetings and open plan office spaces.

• As companies begin to adopt more and more artificial intelligence (AI) tools, she predicts how this might negatively impact future human interactions, both customer-facing and in the office and how that can affect people’s emotions at work.

• When you notice a team member’s emotions are running high, how to approach them (as their people leader) to gain understanding, ensure they are heard, and diffuse the situation with empathy.

• …And ultimately, she shares a few techniques that people leaders could use to build strong rapport with their remote workers vs in-person workers and reduce emotional outbursts, overall.

Q: Are you ready to learn how to help your team when emotions run high at work? If yes, this one is for you.

It’s time to #DoTheThing!

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Show notes available with all links mentioned here:https://www.thesimplifiers.com/posts/346-how-to-help-your-team-when-emotions-run-high--with-ammie-michaels