Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

How do you keep your AI agent accurate when the product changes every week? Bobby Stapleton, Senior Director, Human Support, Intercom, chats with Ruth O’Brien, Senior Director, AI Support, Intercom, about how Intercom’s support team maintains 75%+ resolution rates - from the processes behind new product launches to the culture of continuous improvement across both AI and human teams.

Watch on YouTube: https://youtu.be/7poemldqBjc?si=DQ8C4Z_0aqzLbzcc

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