Ep 16. Transforming Employee Experience through Product Management Principles: A Conversation with Jessica Zwann, COO at Talentful

The TroopHR Podcast

In this episode of the TroopHR podcast, host Taylor Bradley engages with Jessica Zwann, a former CHRO and current COO, to delve into the dynamic world of HR leadership. Jessica narrates her unique career transition from journalism and law to HR and operations, highlighting essential skills for HR leaders aspiring to broader roles. She discusses the integration of HR initiatives with business objectives and the application of product management principles to HR, as detailed in her book "Built for People."
Additionally, Jessica offers a sneak peek into her forthcoming book on finding purpose in work and introduces the idea of the "transformation economy." Throughout the conversation, Jessica imparts actionable advice for HR leaders to enhance their commercial acumen and grasp wider business operations. She presents a compelling case study on addressing HR challenges through product management methodologies, providing valuable insights for HR professionals aiming for C-suite positions and business leaders seeking to optimize people operations. This episode offers a novel perspective on crafting transformative employee experiences and achieving business success.
Mentioned in the Episode:
"Built for People: Transform Your Employee Experience Using Product Management Principles" by Jessica Zwann
Upcoming book: "Was Sisyphus Smiling?" (working title) by Jessica Zwann

Credits:
TroopHR Founder: Tracy Avin
Show Producer: Nicole Fealey
Show Host: Taylor Bradley
Note: Transcripts generated by AI.

פרקים

1. Introduction and Welcome (00:00:00)

2. Visionary COO: Jessica Zwann (00:00:22)

3. Jessica's Journey (00:00:59)

4. Defining the Role of a COO (00:04:00)

5. Advice for Aspiring CHROs (00:06:27)

6. Applying Product Management to HR (00:12:24)

7. The Holiday Knot: A Case Study (00:18:07)

8. Upcoming Book: Was Sisyphus Smiling? (00:24:12)

9. Closing Thoughts and Career Advice (00:31:08)