What Discounts Actually Make People Buy (Study)

The Unofficial Shopify Podcast

There's this thing that happens when you run an e-commerce store. You know you need to discount, but you're terrified. Terrified of training customers to wait for sales. Terrified of looking cheap. So you do nothing, or worse, you slap WELCOME10 on your popup and call it a day. Meanwhile, the big brands? They're discounting constantly. Just invisibly.

Cara Marin from Seguno looked at 162,000 discount code sets. Real data from real stores. And what she found flips everything we thought we knew. The most successful stores discount more, not less. They just do it smarter. With unique codes. With segmentation. With strategies that preserve brand value while driving conversions.

The revelation that changes everything: it's not about the discount. It's about the delivery. 20% off might be the magic number, but 10% is secretly almost as effective. Gift with purchase is used 6X more by Plus stores. And those customer service recovery codes? They're turning angry customers into superfans. This isn't theory. This is what actually works.

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LINKS

• Seguno 2025 Unique Discount Benchmarking Report
• Seguno Bulk Discount Code Bot
• Promo Party Pro
• PostPilot
• Shopify Discount Docs

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The Unofficial Shopify Podcast is hosted by Kurt Elster and explores the stories behind successful Shopify stores. Get actionable insights, practical strategies, and proven tactics from entrepreneurs who've built thriving ecommerce businesses.