The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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תוכן מסופק על ידי Arek Skuza. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Arek Skuza או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
דומה לTransforming Customer Operations with AI Arek Skuza
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
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Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Hop aboard for an insightful ride with SE Ranking’s ‘Agency Rollercoaster’ podcast! We sit down with digital agency leaders to chat about their wild professional journeys. From dizzying highs to challenging lows, we cover it all—innovative strategies, client success stories, and insider tips straight from the experts. Whether you’re a seasoned pro or just starting out, our podcast plunges into the twists and turns of client management, team leadership, and business growth in the digital worl ...
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News and insight from the business world. Download the podcast via the BBC Sounds app.
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Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
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Welcome to an exciting new season of the podcast Your Career: Choice or Chance? - as we dive into the ever-evolving world of GenAI in the Workplace and explore the latest trends, experiences, and career journeys shaping the future of work as AI is increasingly ingrained in it. Each episode provides fresh insights, addressing the transformative influence of GenAI in shaping the workforce of tomorrow, making it a must-listen for anyone interested in staying ahead in the ever-evolving world of ...
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Cloud Realities
1 CR093: Role of AI/Gen AI in cybersecurity with Corence Klop, Rabobank 44:18
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אהבתיAI and Generative AI are transforming cybersecurity by enhancing threat detection and response. These technologies offer unmatched accuracy and efficiency, making them crucial for protecting sensitive data. As cyber threats evolve, integrating AI into security strategies is essential. This week, Dave, Esmee and Rob talk to Corence Klop, CISO at the Rabobank, about the expanding role of AI and Generative AI in cybersecurity, and how to begin integrating these technologies into your organization. TLDR 04:45 Rob is confused about wrong AI information for a hotel booking 08:20 Conversation with Corence 33:40 How can you identify the state of flow for your end-user in agile practices? 40:50 Going to the swimming pool and disco with your daughter Guest Corence Klop: https://www.linkedin.com/in/corenceklop/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/ ' Cloud Realities' is an original podcast from Capgemini…
AI-Driven Customer Operations: Strategies and Insights: Podcast with Sol Rashidi
Manage episode 427417076 series 3092188
תוכן מסופק על ידי Arek Skuza. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Arek Skuza או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Today's podcast features the incredible Sol Rashidi, author of "Your AI Survival Guide" and an expert in the field of AI and customer operations. Together with Sol we discussed the practical applications of AI in customer operations, the transformative impact of AI on customer service, and strategies for effective AI integration.
Join us for an enlightening conversation on the future of AI in customer service.
I encourage you to follow Sol here: https://www.linkedin.com/in/sol-rashidi-a672291/
125 פרקים
שתפוManage episode 427417076 series 3092188
תוכן מסופק על ידי Arek Skuza. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Arek Skuza או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Today's podcast features the incredible Sol Rashidi, author of "Your AI Survival Guide" and an expert in the field of AI and customer operations. Together with Sol we discussed the practical applications of AI in customer operations, the transformative impact of AI on customer service, and strategies for effective AI integration.
Join us for an enlightening conversation on the future of AI in customer service.
I encourage you to follow Sol here: https://www.linkedin.com/in/sol-rashidi-a672291/
125 פרקים
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Transforming Customer Operations with AI Arek Skuza
1 Restructuring Sales and Customer Operations with AI Agents 17:57
17:57 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי17:57
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיTired of chasing leads and drowning in tedious sales tasks? Imagine a world where AI handles the heavy lifting, boosting your efficiency and freeing you to focus on closing deals! Welcome to "Transforming Customer Operations with AI" where we explore the game-changing world of AI sales agents! Join us as we uncover how these cutting-edge tools can revolutionize your sales process, from lead generation to forecasting, and catapult your revenue to new heights!…
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Transforming Customer Operations with AI Arek Skuza
1 AI in the U.S. and Texas: Insights with Paul Bendel 42:27
42:27 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי42:27
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn this episode, I'm joined by Paul Bendel to explore the dynamic state of AI in the U.S., with a spotlight on Texas as a burgeoning tech hub. We discuss how AI is reshaping customer service and sales, the challenges businesses encounter, and how Tech Titans supports local companies in navigating these changes. Tune in for valuable insights and inspiration on staying ahead in the AI landscape! Follow Paul here: https://www.linkedin.com/in/paul-bendel-7938119/…
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Transforming Customer Operations with AI Arek Skuza
1 AI in Healthcare: A Conversation with Josh Grob from Pieces 52:10
52:10 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי52:10
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn this episode, we dive into the transformative role of AI in healthcare, with a special focus on Pieces , a company pioneering generative AI solutions for improving patient care and operational efficiency. From enhancing patient engagement to streamlining customer operations, we explore real-world examples of AI in action and discuss the future of AI in healthcare. Tune in for insights on how AI is reshaping the industry and recommendations for healthcare providers looking to implement cutting-edge AI solutions.…
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Transforming Customer Operations with AI Arek Skuza
1 Embrace the AI Dance - Transforming Customer Operations and Sales 19:43
19:43 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי19:43
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיReady to up your game in customer ops and sales? In this episode, we’ll chat about how you can start using AI to make your work faster and smarter. You’ll get easy, practical tips on how to integrate AI into your daily tasks, improve customer experiences, and stay ahead of the competition. Whether you're new to AI or looking to level up, this episode is packed with insights to help you succeed. Let’s embrace the future together—tune in and take the first step!…
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Transforming Customer Operations with AI Arek Skuza
1 How AI-Driven Insights Can Dramatically Boost Your Sales Conversion Rates 19:43
19:43 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי19:43
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn today's episode, I’m exploring how AI-driven insights can provide a deeper understanding of your customers, optimize your strategies, and lead to impressive sales growth. I’ll be sharing the latest statistics and examples from my own projects to illustrate just how impactful AI can be. I hope this episode will be full of valuable insights you won’t want to miss.…
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Transforming Customer Operations with AI Arek Skuza
1 AI-Driven Customer Operations: Strategies and Insights: Podcast with Sol Rashidi 46:56
46:56 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי46:56
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיToday's podcast features the incredible Sol Rashidi, author of "Your AI Survival Guide" and an expert in the field of AI and customer operations. Together with Sol we discussed the practical applications of AI in customer operations, the transformative impact of AI on customer service, and strategies for effective AI integration. Join us for an enlightening conversation on the future of AI in customer service. I encourage you to follow Sol here: https://www.linkedin.com/in/sol-rashidi-a672291/…
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Transforming Customer Operations with AI Arek Skuza
1 Transforming Customer Interactions and Sustainability with AI - Podcast with Manuel Vexler 38:35
38:35 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי38:35
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIt was my pleasure to host Manuel Vexler on our latest episode where we discussed how AI is changing the game for customer interactions and sustainability. We talked about AI-powered tools for collecting feedback, real-time sentiment analysis, the evolution of customer service, the importance of sustainability, how AI encourages customer participation in green practices, and the value it brings. Tune in for an insightful and engaging conversation! If you're interested in more insight from Manuel, follow him here: https://www.linkedin.com/in/manuelvexler/…
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Transforming Customer Operations with AI Arek Skuza
1 Defining Success Metrics for AI Projects 26:17
26:17 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי26:17
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיOn this episode I'm diving into a topic that's crucial for any AI project: defining success metrics. I'll walk you through why it's so important to set clear, measurable goals from the get-go. We'll chat about strategies for blending both numbers and insights to track progress effectively. Whether you're a seasoned AI pro or just starting out, join me as we explore how to steer your project toward success. Get ready for practical tips and insights that will help you chart your course and hit those AI milestones. Tune in and let's navigate the world of AI together!…
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Transforming Customer Operations with AI Arek Skuza
1 AI-Powered Customer Service: Efficiency, Personalization and Competitive Edge 27:07
27:07 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי27:07
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיJoin me in exploring the exciting world of AI in customer service. In this episode, we'll dive into how AI is a game changer in enhancing efficiency and personalizing customer interactions. If you're curious about giving your business a competitive edge with AI, this is for you. We’ll cover practical tips and real-world examples, making AI approachable and actionable. Let's unravel the potential of AI together and transform your customer service experience!…
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Transforming Customer Operations with AI Arek Skuza
1 Improving cooperation between business departments and the IT department in Maspex Group 31:47
31:47 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי31:47
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn this episode I take you through one of my favorite case studies from my career: the Maspex Group's successful integration of their business and IT departments. We explore how together with Maspex we tackled challenges using automation and data analysis to foster a collaborative, efficient work culture. This podcast is a must-listen for business leaders and IT professionals looking for actionable insights on aligning business objectives with IT capabilities. Discover the strategies behind Maspex Group's innovative transformation and how similar approaches can be applied in various organizations. For further exploration of this topic, visit my article here: https://arekskuza.com/the-innovation-blog/improving-cooperation-between-business-departments-and-the-itdepartment-in-maspex-groups-ttransformation-projects-through-automation-and-data-analysis/ .…
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Transforming Customer Operations with AI Arek Skuza
1 Data Monetization: Transforming Information into Revenue Streams 20:22
20:22 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי20:22
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn the "Data Monetization: Transforming Information into Revenue Streams" episode of my podcast, I offer a focused and objective look at how businesses can turn data into profit. Drawing on real-life examples and practical use cases, the episode covers key strategies for data monetization, aimed at professionals seeking to understand and implement these methods effectively. This concise discussion provides valuable insights for leveraging data in various business contexts. Thank you for listening!…
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Transforming Customer Operations with AI Arek Skuza
1 Learning from the Fallen: 6 AI Implementation Fumbles and How to Recover 31:37
31:37 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי31:37
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיLearning from the Fallen: 6 AI Implementation Fumbles and How to Recover" is an educational podcast where I discuss six common mistakes in AI implementation across various sectors. I delve into the reasons behind these setbacks and offer practical recovery strategies, aiming to equip listeners with insights to avoid and manage similar challenges in AI projects.…
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Transforming Customer Operations with AI Arek Skuza
1 Visual Search Implementation -- A Case Study on User-Centric Innovation 27:02
27:02 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי27:02
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn todays episode I recount my experiences from a two-year visual search project at an e-commerce company. I touch on the challenges, innovations, and the transformative impact this technology had on customer experience. This episode offers an insider look at how we tailored visual search to revolutionize online shopping, providing key insights into the future of e-commerce.…
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Transforming Customer Operations with AI Arek Skuza
1 Mastering AI in Business: A Conversation with ML Expert Petr Gusev 1:01:14
1:01:14 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי1:01:14
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIn my new episode, I am honored to have Petr Gusev, a Senior Machine Learning Engineer and ML Product Manager, share his insights on my podcast. Petr's expertise in AI and ML provided a deep dive into their impact on business, especially in e-commerce. His professional perspective on implementing AI, building ML-heavy products, and fostering an AI-centric culture offered invaluable knowledge for anyone interested in the intersection of technology and business. This discussion is a must-listen for professionals in the field.…
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Transforming Customer Operations with AI Arek Skuza
1 AI & Data Lab #08 -- Strategic AI Leadership: Transforming Business Efficiency 13:43
13:43 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי13:43
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיThis episode offers a comprehensive exploration of how AI is revolutionizing leadership and management practices. It focuses on the professional application of AI for enhancing time management, decision-making, and team productivity in a business context. Listen about: 1. What Team Leaders Should Care About (00:10) 2. Why Executives Care About Problem Solving First (04:39) 3. Improving Your Time Management with AI (07:20) 4. How Managers Can Save Time With AI (09:39) 5. Considering AI to Increase Yours Team Productivity (11:14)…
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Daily Deals
Daily Deals
דומה לTransforming Customer Operations with AI Arek Skuza
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Hop aboard for an insightful ride with SE Ranking’s ‘Agency Rollercoaster’ podcast! We sit down with digital agency leaders to chat about their wild professional journeys. From dizzying highs to challenging lows, we cover it all—innovative strategies, client success stories, and insider tips straight from the experts. Whether you’re a seasoned pro or just starting out, our podcast plunges into the twists and turns of client management, team leadership, and business growth in the digital worl ...
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Welcome to an exciting new season of the podcast Your Career: Choice or Chance? - as we dive into the ever-evolving world of GenAI in the Workplace and explore the latest trends, experiences, and career journeys shaping the future of work as AI is increasingly ingrained in it. Each episode provides fresh insights, addressing the transformative influence of GenAI in shaping the workforce of tomorrow, making it a must-listen for anyone interested in staying ahead in the ever-evolving world of ...
…
continue reading
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