Hospitality Discussion 2024 (Part 2): Revenue Generation

Travel Market Life

In this episode, we look at where there is potential to drive more revenue in hospitality and accommodation businesses when the ADR has been maximised, other than occupancy - how can hotels increase spend per guest? Speaking to Scot Turner, Director at Auden Hospitality,we look at F&B, exploring where profit margins have seeped to an all-time low - and how businesses can improve opportunities. Scott explains the importance of looking at authenticity and sustainability, the role of technology and the evolving demand for healthy eating.

Hotelier key considerations included:

• Skills management among team leadership and management
• Challenges in data utilisation for identifying lost opportunities in F&B
• Outsourcing F&B or embracing food delivery services (like JustEat/Deliveroo)
• Need for hotels to adapt offerings to changing consumer behaviours
• How to leverage revenue from EV Charging, Parking and Security/Deposit Lockers

Thanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), David Ohandjanian(UPhotel Agency), Jon Siberry (Sarova Hotels).

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