[174] Insights From One of the UK's Most Innovative MSPs

TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard Tubb speaks to Chris Pottrell. He’s the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch.

Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events.

They then dig into some of the key tools Nebula use: Huntress’ cybersecurity solutions, inforcer for 365 management, and Pax8’s cloud solutions, and shares an example of how Huntress helped them with a client problem.

Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche.

Richard asks Chris about Nebula’s approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution.

Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he’s excited about and why MSPs should embrace AI.

Mentioned in This Episode

• Cybersecurity experts: Huntress
• UK cyber assurance standard: IASME
• Cloud marketplace: Pax8
• IT management software: ConnectWise
• PSA tool: Autotask
• Accounting software: Xero
• 365 management tool: inforcer
• 365 management tool: Inside Agent
• Cybersecurity compliance: OneClickComply
• Cybersecurity platform: SentinelOne
• Cloud-native SIEM solution: Azure Sentinel
• Podcast interview with Dray Agha
• AI assistant: Microsoft Copilot
• Data management tool: Mozart Data
• Cybersecurity accreditation (UK): Cyber Essentials
• Information security certification: ISO 27001
• Virtualize Microsoft desktops: Azure Virtual Desktop
• Podcast interview with Andy Readman
• Endpoint management: Microsoft Intune
• Richard’s appearance on Luis Geraldo of Scalepad’s podcast
• MSP peer group: IT Nation Evolve
• Podcast interview with Eric Ostlund
• MSP event: Pax8 Beyond EMEA
• MSP event: DattoCon Europe
• MSP event: Pax8 Beyond Denver