[187] Smarter MSPs, Microsoft 365 & The Future of Managed Services

TubbTalk: The Podcast for Managed Service Providers

In this episode of TubbTalk, Richard talks to Scott Riley. He’s the founder of Inside Agent, a platform that makes complex M365 security an absolute breeze for managed service providers.

His journey has taken him from being Chief Strategy Officer at one of the UK's largest MSPs, then running his own successful cloud solution provider business, to building this platform that helps MSPs work smarter, not harder.

Scott talks about how he got into the industry and explains what Cloud Nexus (his other company) does. He shares why he started Inside Agent and how they’re leveraging AI.

Richard asks Scott how the platform keeps client data safe, how to use it for prospecting and how it helps with scalability and consistency. They discuss the pricing and contract setup and how to deploy Inside Agent for the first time.

Scott shares his learnings from past challenges, why you need to value your people, who his mentors and inspirations are, and who he is outside of work. And he also shares a long-held belief he’s changed his opinion about.

Mentioned in This Episode

• Inside Agent
• Cloud Nexus
• AI tool: ChatGPT
• AI workflow automation: n8n
• Automation platform: Zapier
• Speaker and author: Karl Palachuk
• MSP expert: Erick Simpson
• AI tool: Claude
• Documentation Software: IT Glue
• Microsoft Secure Score
• Bearded 365 Guy: Inside Agent video demo
• MSP community: The Tech Tribe
• IT expert: Lyle Kirschenbaum
• IT expert: Dan Baird