AI’s Triple Evolution: Legacy, Generative, and the Future

UC Today

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Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report.

In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive into the current obsession with AI, explore the impact of major industry events, and discuss significant vendor movements. Here's a closer look at what you'll learn:

AI's Triple Evolution: Dave outlines the three types of AI currently shaping the industry: legacy AI, generative AI, and the future of AI. Discover how companies like Amazon and Apple are navigating the transition from legacy systems to generative AI, and the challenges they face in the process.

Messaging Innovations and Sunsets: The discussion shifts to the recent shutdown of ICQ and the state of messaging interoperability. Dave highlights the challenges and opportunities of integrating diverse messaging platforms and the evolving landscape of communication technologies.

Project Starline and Google’s Hardware Partnerships: Get the latest on Google's Project Starline and its partnership with HP Poly. Learn how Google aims to revolutionize face-to-face meetings with advanced video communication technology.

Zoom’s Quantum Leap in Encryption: Zoom’s commitment to security is examined, focusing on their recent advancements in end-to-end encryption and the bold claim of being quantum-safe.

Microsoft’s Strategy Post-MetaSwitch Acquisition: The end of perpetual licensing models and Microsoft’s strategic moves following the MetaSwitch acquisition are discussed, shedding light on the future of service providers in the UC space.

Emerging AI in CX: Discover the rise of AI agents in customer experience, particularly in sales and marketing tasks, and how companies like Cognizant are leading the way.

Rob Scott

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Dave Michels

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Discover expert insights with Dave Michels, Principal Analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.