Community Table: Alternative Fee Structures, Virtual Receptionists, and a Second Office

Un-Billable Hour: Business Management Strategies for the Busy Lawyer Around the Community Table

In this episode’s discussions around the Community Table:

• To meet client demand, firms are exploring alternative fee structures, such as flat-rate billing. Clients are paying for results, not hours. Today’s tech, including AI, can make your firm more efficient and settle cases faster. Hear how you can experiment with different fee structures and where they may, or may not, work.
• Do you need a real receptionist, or can you get by with an outsourced, virtual one? There can be advantages. Clients today expect more, including 24/7 availability. Virtual receptionists can be available around the clock, and modern technology can offer lower costs, greater capacity, and add-ons such as multiple languages.
• As your firm’s footprint expands, you may consider opening an office in a new territory. Dig into the pros – and many cons – of expanding your reach and the creative alternatives to physical office space (even sending a ride-share company to pick up distant clients and bringing them to you).

Mentioned in This Episode:

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Clio Legal Trends Report

Previously on The Un-Billable Hour, “No More Billable Hours: The Move To Value-Based, Results-Based Pricing”

Posh virtual receptionist

Ruby virtual receptionist

Cliocon 2025