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Reframing AI ROI and the Decision Era in Insurance with Tom Wilde and Michelle Gouveia
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In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more contextual decisions.
A few standout points:
✅ Carriers are shifting from optimizing isolated processes to thinking end to end about underwriting and claims workflows
✅ New ROI metrics are emerging. It’s no longer just about accuracy, but about measurable business outcomes across the entire decision supply chain
✅ Claims teams are leading AI adoption, while underwriting is facing institutional challenges like aging workforces and unstructured institutional knowledge
✅ The playing field is leveling. Thanks to modular AI and low code no code solutions, it’s no longer just Tier 1 carriers driving innovation
The message is clear. You need to get to the starting line now or risk falling behind in the race to AI-driven decisioning.
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