UPT#6: Sven Engelmann Co-Founder and COO at OMQ about AI in CS/CX scenarios, the "OMQ 100% Project" and meta models of language in artificial intelligence

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Tina Banerjee, co-founder of Userpeek, interviews Sven Engelmann of OMQ on topics such as the role of artificial intelligence in customer service scenarios, OMQ's "100% Project" and language meta models in the AI context. Sven Engelmann is Co-Founder and COO of the Berlin based company OMQ which offers AI-driven technology (chatbots) for the CS and CX segment.