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The Guests Journey: Mapping It Out From Booking to Review-086
Manage episode 500231299 series 3533778
תוכן מסופק על ידי Keystone Hospitality Property Development and Gerry MacPherson. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Keystone Hospitality Property Development and Gerry MacPherson או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
Mapping the Guest Journey for Five-Star Reviews
Today, we’re diving deep into the entire guest journey—because it’s not just about the stay. It’s the sum of every touchpoint from booking to check-out and beyond.
I’m sharing practical, fun, and sometimes hilarious insights on how to craft experiences guests rave about.
Timestamps:
00:00 – Intro
01:30 – Why Mapping the Guest Journey Matters
03:15 – Booking: The First Impression
06:00 – Pre-Arrival Magic
09:20 – Check-In That Wows
13:00 – During the Stay
16:45 – Check-Out Secrets
19:10 – Getting Great Reviews
21:30 – Final Thoughts & Course Recommendation
👉 Learn how to communicate like a pro, keep check-ins smooth, and handle check-outs without awkwardness—all while collecting those golden reviews.
Tune in and transform your vacation rental into a guest magnet!
For more in-depth help, grab our course: ‘Mastering Vacation Rentals: Start, Manage, & Thrive in the Rental Business.’”
#GuestsJourney #VacationRental #GuestJourney #HostTips #VacationRentalBusiness #GuestExperience #VacationRentalOwner #FiveStarReviews #RentalHosting #ShortTermRental #VacationRentalSuccess
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2025/08/the-guests-journey-mapping-it-out-from-booking-to-review-086
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
🎓 Want to convert more browsers into bookers?
Check out the “Mastering Vacation Rentals: Start, Manage, & Thrive in the Rental Business” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/
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Listen to The Vacation Rental Resolutions Podcast here
https://vacationrentalresolutions.com/Podcast
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A Division of Keystone Hospitality Property Development
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