Behind the Scenes of MailChimp and TurboTax: AI Literacy with Nicolle Merrill of Intuit

Your AI Roadmap

In this conversation, guest Nicolle Merrill (she/her), Principal Conversation Designer at Intuit, discusses her role in designing conversational AI experiences and prompt engineering for generative AI products. She emphasizes the importance of understanding the problem being solved and setting clear boundaries for the AI solution. Nicolle also highlights the challenges of evaluating and measuring success in generative AI and the need for experimentation with metrics. She shares her experiences with prompt engineering and the creative aspect of writing prompts, as well as the surprises and complexities that come with it. Finally, Nicolle and Joan discuss the evolving nature of AI design and the democratization of AI technology. Nicolle discusses the evolving field of conversational design and the challenges and opportunities it presents. She shares her career journey and offers advice for aspiring conversation designers. Nicolle also talks about her company, Boring AI, which focuses on AI literacy and training teams to apply AI in the workplace.
Nicolle Merrill Quotes
🎙️ "How do you design with AI? I mean, this is such an exciting field."
💡 "You have to anticipate what the user is going to do and design for it."
🤝 "The ability to dispel assumptions and co-create with stakeholders is crucial in AI design."
💬 "Anyone can build a chatbot. And that is nerve-wracking."
🔧 "What are all the pieces that come together as I'm building out this particular solution?"
📊 "You're on point with the data part. I can't not think about data all the time."
About Nicolle Merrill
Nicolle Merrill is a Principal Conversation Designer for fintech products at Intuit. For the past 6 years, she's worked at the intersection of AI and design. In 2023, Nicolle shifted into prompt engineering and generative AI product design. Nicolle is also the founder of Boring AI, an AI literacy training company and author of the book, Punch Doubt in the Face: How Upskill, Change Careers, and Beat the Robots. She spends her work days asking a lot of questions and investigating how humans interact with AI.
Connect with Nicolle on LinkedIn: https://www.linkedin.com/in/nicollemerrill/
Connect with Boring AI: https://www.soboringai.com

More from Your AI Roadmap
Watch on YouTube! @YourAIRoadmap
LinkedIn: Connect with Joan, and let her know you listened! ⁠
Joan has a BOOK with Wiley coming! AI, Careers, and Future-Proofing Your Income: Book Waitlist
Who is Joan? Ranked the #4⁠⁠ in Voice AI Influencer, ⁠⁠Dr. Joan Palmiter Bajorek⁠⁠ is the CEO of ⁠⁠Clarity AI⁠⁠, Founder of ⁠⁠Women in Voice⁠⁠, & Host of ⁠⁠Your AI Roadmap⁠⁠. With a decade in software & AI, she has worked at Nuance, VERSA Agency, & OneReach.ai in data & analysis, product, & digital transformation. She's an investor & technical advisor to startup & enterprise. A CES & VentureBeat speaker & Harvard Business Review published author, she has a PhD & is based in Seattle.
Clarity AI builds AI that makes businesses run better. Our mission is to help SMB and enterprise leverage the power of AI. Whether your budget is 5, 6, 7, or 8 figures, we can build effective AI solutions. Book a 15min
♥️ Love it? Rate, Review, Subscribe. Send it to a friend 😊

...