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Grab your favorite brew (ours is coffee ☕) and sit down with Paul Schneider and Chris Van Wingerden from dominKnow. Together they unpack the real-world headaches L&D pros face — managing learning content creation, operations, and proving business value. Expect lively chats with guest experts and practical tips you can plug straight into your learning strategies or development workflows. Whether you’re a veteran L&D leader or a brand-new instructional designer, tune in for strategic, technolo ...
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Pipeliners Podcast

Russel Treat

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The Pipeliners Podcast is the source of industry information for pipeline professionals. This is a weekly podcast with new episodes released every Tuesday. Each week, host Russel Treat welcomes industry-leading experts and insightful guests to share their knowledge about specific pipeline topics in an informative, conversational setting. Each episode covers topics that include alarm management, compliance, control room management, cybersecurity, HMI and SCADA, inspection, integrity, leak det ...
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Are you tired of the same old, surface-level conversations about Diversity, Equity, and Inclusion (DEI)? Look no further. You Must Be Woking is the podcast cutting through the noise with unfiltered, candid discussions on the real challenges and opportunities in building genuinely inclusive workplaces. Join hosts Craig Richards and Dawn Hurst as they tackle tough topics from cancel culture and unconscious bias to psychological safety and leadership accountability. We're here to challenge norm ...
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Asia AIM

Robert Heldt & Sam Bird

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B2B marketing in Asia starts here. Discover APAC growth strategies, brand localization, PR, ABM and demand generation in Japan and across Asia-Pacific. The Asia AIM Podcast is your front row seat to the strategies, stories and successes powering today’s most innovative B2B brands in Japan, Southeast Asia & the wider APAC region. From generating demand and localizing brands to shaping PR strategy and executing ABM in Asia, this podcast brings you behind the scenes with marketing leaders and b ...
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If you want to know what’s happening in social value and understand what good looks like, Then this podcast is for you. It can be hard to keep up to date with the amount of information; it is also time-consuming to read more and more content. Join Sarah Stone, Founder and Director of Samtaler, a social value agency based in the UK. Sarah is a renowned social value expert and works with complex organisations to deliver social value training and consultancy support. Each month we will bring yo ...
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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We depend on public services for a functioning society. But there are record pressures on our health, social care and children’s services; and those covering homelessness, housing, domestic abuse, education, employment and training, criminal justice and support. Resources are stretched. Demand is escalating. Traditional approaches, whereby public authorities either do everything in-house, or outsource services with the same process as when they buy goods, are not delivering good outcomes. Th ...
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The Reality of Business

Bob Morrell and Jeremy Blake

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Welcome to The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business. With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about ...
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Join Dave Vance, architect of the groundbreaking ISO 30437 standard for L&D metrics, as he reveals why the first comprehensive measurement framework is a game-changer for L&D leaders. Dave shares his take on today's obsession with role/skills-based learning — and why this tunnel vision could be sabotaging your L&D impact. As an industry thought lea…
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In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…
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This episode of the Pipeliners Podcast features a conversation with Ben Gilman about the American Gas Association’s GIS and Asset Records Management Committee. The discussion explores the evolution of mapping and GIS in the utility industry, the committee’s focus on improving accuracy and best practices, and the growing importance of integrating GI…
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Welcome to Episode 3 of the Asia AIM podcast. Doing business in Japan is unlike anywhere else in the world; if you want to succeed, relationships are crucial. Today, Robert Heldt is joined by Dr. Greg Story, author of Japan Sales Mastery, to uncover why trust and long-term partnerships are vital for Japan’s B2B market. From illustrating and explain…
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In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…
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This episode of the Pipeliners Podcast welcomes back Keith Coyle, now serving as Chief Counsel at PHMSA, to discuss his new role and the agency’s current priorities. The conversation highlights leadership changes within PHMSA, the administration’s push for greater efficiency and impact, and the agency’s updated approach to rulemaking, enforcement, …
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What if everything you think you know about learner engagement is wrong? Clark Quinn, renowned learning scientist and author of "Make It Meaningful," joins IDIODC to challenge conventional L&D wisdom. He reveals the research-backed approach to creating learning experiences that actually drive business results. We'll explore the critical difference …
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This episode of the Pipeliners Podcast features a discussion with Marissa Anderson of Magnolia River and Gary Choquette of PRCI about the Pipeline Open Data Standard (PODS) and the new SCADA Link module. The conversation explores how PODS provides a geospatial framework for managing pipeline data, the value of linking SCADA data to precise pipeline…
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Send us a text What does it take to build a successful sales training business - and still be laughing 25 years on? In this special anniversary episode, Bob and Jeremy reflect on the lessons, surprises, and stories they’ve collected over a quarter of a century of running a training company. One of the biggest revelations? Learning to take business …
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In this episode of the Pipeliners Podcast, we revisit our conversation with Clint Bodungen of ThreatGEN. The discussion focuses on the application of gamification and generative AI in professional training, specifically for enhancing cybersecurity and incident response exercises. The episode also explores a PHMSA-sponsored R&D project that is adapt…
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