The emergence of electrification and new technology has consumers leaning into the car business with a level of curiosity and enthusiasm we haven’t seen in decades. That’s why it is essential that top automotive executives, dealers, and industry partners collaborate like never before. It’s time to make the most innovative voices in retail automotive, louder.
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Matt Carpenter on Addressing Inefficiencies in Service Departments
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Matt Carpenter is the CEO of Dealerware. Key Takeaways: Dealerware focuses on solving time and cost inefficiencies related to courtesy vehicles in the service department. The service side of the automotive industry often receives less attention compared to the sales side, despite its importance in building customer relationships. Winning in the mar…
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Dayna Kleve on Empowering Employee Resource Groups
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Dayna Kleve is the Director of Diversity, Engagement and Foundation, Walser Automative Group Key Takeaways: Dayna Kleve oversees the diversity, engagement, and foundation efforts at Walser, which includes corporate communications, community engagement, and employee resource groups (ERGs). Walser started its diversity work in 2018 by focusing on the…
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Chris Garcia on Digitizing the Automotive World
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Chris Garcia is the Head of U.S. Automotive for Anyline. Key Takeaways: Anyline is a smart data capture company that aims to digitize the physical world by capturing and processing various types of data. The technology can be used to capture alphanumeric characters and tread depth on tires, among other things. Anyline initially focused on serving b…
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Hollyanne Peck on the Meaning of Ultra Luxury
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Hollyanne Peck is the Marketing Director of Karma Automotive. Key Takeaways: Karma Automotive is an American ultra-luxury EV brand that has been in operation for about 10 years. The brand focuses on offering an exclusive and personalized customer experience rather than mass appeal. The concept of ultra-luxury encompasses the exclusivity of ownershi…
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Joanna Cooper on Building People Who Build Trucks
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Joanna Cooper, General Manager, Daimler Trucks Key Takeaways: Daimler Trucks produces Freightliner medium-duty trucks, including box trucks and 18-wheelers. The company collaborates with customers like Penske Truck Leasing and Ryder to provide trucks for various purposes. Daimler Trucks has been focusing on automation, safety features, and autonomo…
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Jennifer Kolstad on Creating a Cohesive Customer Experience Through Design
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Jennifer Kolstad is the Global Design and Brand Director for Ford. Key Takeaways: Jennifer Kolstad is responsible for managing the aspects of Ford's brand that are outside of vehicle design. Her role involves overseeing the physical spaces, experiences, and ensuring a seamless and consistent customer experience. Ford's brand includes buildings, dea…
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Bob Welby on the Importance of Being Known As a Customer
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Bob Welby is the Senior Director of Sales, Marketing, Product and Customer Operations of INFINITI Motor Company Ltd. Key takeaways: The luxury automotive industry is facing challenges, such as the increasing demand for EVs and the need to provide a superior customer experience. Luxury brands differentiate themselves through the overall experience t…
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Dinos Constantine on the One-Price Model in a Dynamic Price Age
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Dinos Constantine is the COO of Holler-Classic Automotive Group. Key Takeaways: Holler Classic Automotive Group has both franchise retail operations and used car superstores as part of their business. The company adopted the one-price selling model about 13 years ago and had to align their pay plans with this philosophy. The one-price model has evo…
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Kirk Preiser on Bridging OEM and Dealer Customer Experience
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Kirk Preiser is the Director of Retail Buying Operations at Audi of America. Key Takeaways: Audi aims to bring more consistency to its brand experience, similar to Apple, but relies on partnerships with franchise dealers rather than opening its own stores. The parallel purchase path allows customers to start their buying experience on Tier 1 (OEM w…
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Aladdin A. Khazravan and Eric Khazravan on Reigniting the Personalized Customer Experience with DealerCards
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Aladdin A. Khazravan and Eric Khazravan are the co-founders of Dealer Cards. Aladdin and Eric Khazravan grew their automotive business from a single Hyundai store to a $75 million company with seven rooftops and 500 employees. They brought world-class marketing to the industry, including launching an infomercial and featuring local celebrities on t…
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Brandiss Drummer on Teaching People To Think Outside The Box
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Brandiss Drummer is Vice President of NCM. Key Takeaways: NCM is involved in various aspects of the automotive industry, including founding the 20 group concepts, training, consulting, software solutions, and working with OEMs. The leading focus at NCM is training, emphasizing not only back-to-basics knowledge but also cultivating a thinking mindse…
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Zarif Haque and Federico Ranero on Moving Vehicles in a Developing Market
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Zarif Haque, Founder/CEO of DRAIVER, and Federico Ranero, COO of Kavak Key Takeaways: Draiver is a platform that focuses on moving vehicles quickly and efficiently. Kavak is the largest used car market platform in developing markets. In developing markets, access to vehicles is a significant challenge, and solving this problem can lead to life-chan…
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Chad Collier on Addressing Gaps in the Customer Experience
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Chad Collier is the Founder/CEO of Car Saver. Key Takeaways: Car Saver is an enterprise e-commerce platform for the automotive industry, offering a complete 360-degree solution for buying, financing, insuring, and maintaining cars. The platform serves as a licensed solution for brands like Nissan, lenders for retaining existing customers, and insur…
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Neerav Bhansali on How Data Needs To Function in Automotive
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Neerav Bhansali is Head of Industry Strategy, Automotive & Mobility for Adobe Key Takeaways: Adobe's presence extends beyond Creative Cloud and Acrobat, encompassing a broad range of solutions in the digital transformation space. Adobe's Experience Cloud includes data analytics, content management, personalization, and customer data platforms for d…
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Joe Shaker on Fixing Communication Gaps
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Joe Shaker, is the Owner of Shaker Automotive Group and the Founder/CEO of TruVideo. Key Takeaways: Joe Shaker discusses how he manages his roles as a tech partner and dealer/operator simultaneously. The TruVideo platform was initially developed as a video-first messaging platform to address the need for trust and transparency in the automotive ind…
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Nathan Hecht on Building an Amazing Transaction Experience
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Nathan Hecht is the Founder and CEO of Rodo. Key Takeaways: Nathan Hecht founded RODO after experiencing a lengthy and frustrating car-buying process at a dealership in New York. RODO aims to revolutionize the automotive retail industry by providing a seamless online platform for buying and leasing cars. The consumer experience of purchasing or lea…
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Sharon Kitzman on Using Data to Cut Down on Spam
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Sharon Kitzman is the President of Dominion DMS. Key Takeaways: Dominion Dealer DMS has a long history, with Dominion acquiring the company ACS (Automotive Computer Systems) about eight years ago. Data plays a crucial role in the DMS, as it is the currency that dealers rely on for managing and securing their information. The integration of various …
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Bill Cariss on the Advantages of the Connected Car for the Dealer
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Bill Cariss is the President and CEO of Holman Growth Ventures. Key Takeaways: Bill Cariss shares his background in the automotive industry, starting with his experience in fleet business and eventually running the retail group at Holman for 18 years. The ventures group at Holman aims to ensure the company's long-term relevance by identifying and f…
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Elgie Bright on Equipping the Next Generation of Dealers
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Elgie Bright is the Automotive Department Chair of Northwood University. SHOW NOTES: In this episode of the "Amplify" podcast, Paul Daly and Kyle Mountsier interview Elgie Bright, the Automotive Department Chair of Northwood University. They discuss the role of Northwood University in the automotive industry, the career opportunities for students, …
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Mike Darrow on Helping Consumers Find Their Fit
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Mike Darrow is the CEO of TrueCar, Inc. This is Amplify, the retail automotive podcast by Reuters Events and ASOTU. During Automotive Retail USA 2023 in Las Vegas, Paul J Daly and Kyle Mountsier interviewed dealers, OEM representatives, industry partners and more, looking to make the most innovative voices in retail automotive louder. Sign up for A…
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Paige Goodwin on Doing Business How And When The Customer Wants
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Paige Goodwin is the Director of Digital Retailing at Group 1 Automotive. This is Amplify, the retail automotive podcast by Reuters Events and ASOTU. During Automotive Retail USA 2023 in Las Vegas, Paul J Daly and Kyle Mountsier interviewed dealers, OEM representatives, industry partners and more, looking to make the most innovative voices in retai…
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Episode 00: Steve Greenfield on the Importance of the Consumer
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Welcome to Amplify, the retail automotive podcast by Reuters Events and ASOTU. During Automotive Retail USA 2023 in Las Vegas, Paul J Daly and Kyle Mountsier will be interviewing dealers, OEM representatives, industry partners and more, looking to make the most innovative voices in retail automotive louder. This episode features Steve Greenfield, f…
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