Intro to Acentra Health Services - Learn About our Free Services for Medicare Beneficiaries

Aging Health Matters

SUMMARY
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.

This episode is a conversation with our guests from Acentra Health: Cheryl Cook, Program Director, Rose Hartnett, Operations Director for Appeals, and David Miller, Operations Director for Quality of Care and Immediate Advocacy.

In this podcast, our guests will share information about the free services available from Acentra Health.

For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.

KEY TOPICS
00:23: Overview, introduction of guests
01:57: General information about the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
05:47: Acentra Health’s appeal process
08:36: New Immediate Advocacy Discharge Assistance (IADA) program
13:12: Quality of Care complaints and the Immediate Advocacy process
20:00: Case Status tool
21:18: Summary and final thoughts

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RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene
YouTube channel

Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic
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Video Link: https://bit.ly/3NNqGTs